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- Tasks: Manage patient records, handle calls, and support the admin team with various tasks.
- Company: Join a diverse NHS organisation committed to inclusivity and community care.
- Benefits: Enjoy generous leave, flexible working, and extensive health support.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: Strong communication skills and ability to manage sensitive information.
- Other info: Great career progression opportunities within the NHS.
The predicted salary is between 24000 - 36000 £ per year.
This vacancy is only open at this stage to internal employees of the following organisations within the Staffordshire and Stoke-on-Trent Integrated Care System:
- North Staffordshire Combined Healthcare NHS Trust
- Midlands Partnership University NHS Foundation Trust
- University Hospitals of North Midlands NHS Trust, inclusive of Black Country Procurement Group and North Midlands and Cheshire Pathology Service
This will be the case for 7 calendar days from: 04/11/2025 to 10/11/2025; following this, the vacancy will be open externally. Following the latest Home Office guidelines, we are unable to offer sponsorship to Band 2 and Band 3 roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.
Responsibilities
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments.
- Carry out administrative tasks such as photocopying, scanning, uploading documents, typing.
- Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc).
- Manage and deal with calls from service users, families, carers, and other professionals.
- Support the team in carrying out admin work requests via the centralised admin inbox.
- Confidently handle queries of a challenging/sensitive nature.
- Concise and accurate message taking.
- Reception duties including meeting and greeting service users, carers, relatives and visitors, as requested by the Admin Team Leader.
- Prioritise own workload and meet deadlines in order to meet the requirements of the post.
Benefits
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- Travel between patients paid for if you work in our community teams
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car – fully insured and maintained (including tyres); your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated; mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if the criteria is met)
- And more.
We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Administrative Assistant in Telford employer: Midlands Partnership NHS Foundation Trust
Contact Detail:
Midlands Partnership NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrative Assistant in Telford
✨Tip Number 1
Network like a pro! Reach out to colleagues or connections within the NHS trusts mentioned in the job description. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by practising common admin assistant questions. Think about how you’d handle sensitive queries or manage your workload. We want you to shine, so rehearse your answers and examples!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the systems mentioned, like RiO and MS Office. If you can demonstrate your proficiency during the interview, it’ll give you a solid edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who fit our values.
We think you need these skills to ace Administrative Assistant in Telford
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who will be reading your application. Tailor your language and examples to resonate with the values and responsibilities outlined in the job description.
Showcase Relevant Experience: Highlight your previous administrative experience, especially any roles where you've used systems like MS Office or RiO. We want to see how your skills align with the tasks mentioned in the job description.
Be Clear and Concise: When detailing your experiences, keep it straightforward. Use bullet points for clarity and make sure your message is easy to follow. Remember, we appreciate concise communication!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Midlands Partnership NHS Foundation Trust
✨Know Your Systems
Familiarise yourself with the patient administration system (RiO) and other electronic systems mentioned in the job description. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Practice Your Communication Skills
As an Administrative Assistant, you'll be handling calls and queries from various stakeholders. Practise clear and concise communication, especially for challenging or sensitive situations. Role-playing with a friend can help you feel more confident.
✨Showcase Your Organisation Skills
Prepare examples of how you've prioritised your workload in previous roles. Think about times when you met tight deadlines or managed multiple tasks effectively. This will demonstrate your ability to handle the demands of the position.
✨Emphasise Team Support
Highlight your experience in supporting teams and managing admin requests. Be ready to discuss how you’ve contributed to team success in the past, as collaboration is key in this role.
