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- Tasks: Support individuals on their mental health journey through assessments and guidance.
- Company: Join the award-winning Midlands Partnership NHS Foundation Trust.
- Benefits: Flexible hours, career development, and a supportive team environment.
- Why this job: Make a real impact in your community while growing your skills.
- Qualifications: Level 3 Diploma in Health & Social Care or equivalent required.
- Other info: Dynamic work culture with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Go back Midlands Partnership NHS Foundation Trust
MHSI Hub Navigator – Mental Health & Social Inclusion Hub
The closing date is 20 October 2025
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as anMHSI Hub Navigator.
As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.
This isn\’t just a job; it\’s an invitation to be part of an award-winning team that collaborates closely with Staffordshire Police and Mental Health Services. Your role is more than a title; it\’s an opportunity to make a real impact on the community.
Main duties of the job
- You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
- Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
- Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are \’United in our Uniqueness\’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT – YouTube
Development and Progression Within Mental Health Services at MPFT – YouTube
Why work with us?
- Making a Difference: As a Navigator, you will have a direct impact on improving the lives of individuals seeking mental health support. Your compassionate approach and guidance will help them navigate the challenges they face, fostering their recovery and well-being.
- Dynamic Environment: Our Mental Health and Social Inclusion Hub offers a fast-paced and dynamic work environment. You will have the opportunity to work alongside a supportive team, collaborate with professionals from various backgrounds, and contribute to transformative initiatives.
- Team Support and Collaboration: Our team is known for its fantastic spirit and unity. We foster a positive work environment built on trust, collaboration, and mutual support. You will work closely with colleagues who share your passion for making a difference, ensuring a fulfilling and rewarding experience.
- Empowering Work Culture: At our Mental Health and Social Inclusion Hub, we strive to empower both service users and professionals. By providing effective guidance and follow-up calls, you will enable individuals to access the support they need and professionals to deliver quality care.
If you are an empathetic individual with strong communication skills and a drive for personal development, we invite you to join our Mental Health and Social Inclusion Hub as a Navigator.
Apply today and become an integral part of our team. Together, let\’s create a positive impact on mental health and well-being in our community.
Person Specification
Qualifications
- oLevel 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
- oPossesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- oA clear understanding of and commitment to equal opportunities and anti-discriminatory practice
- oCustomer Care/Service or Business Administration qualification
Skills and Knowledge
- oGood written and verbal communications skills.
- oExcellent telephone skills
- oUse of Patient Clinical Systems i.e. RIO.
- oAbility to maintain information in a confidential and secure manner.
- oAbility to work within deadlines and under pressure
- oKnowledge of medical terminology
- oAbility to challenge stigma and promote positive images of Mental Health
Experience
- oAble to work within a Team environment and contribute effectively to Team / Service development.
- oPrevious customer care experience.
- oExperience of working within a health and social care environment with a focus on mental health
- oPrevious experience in a similar role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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MHSI Hub Navigator - Mental Health & Social Inclusion Hub employer: Midlands Partnership NHS Foundation Trust
Contact Detail:
Midlands Partnership NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MHSI Hub Navigator - Mental Health & Social Inclusion Hub
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your empathy and communication skills, as these are key for the MHSI Hub Navigator role.
✨Tip Number 3
Be proactive! If you see a job that interests you, don’t wait until the last minute to apply. Get your application in early through our website to stand out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace MHSI Hub Navigator - Mental Health & Social Inclusion Hub
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for mental health shine through! Share personal experiences or motivations that drive you to support individuals on their mental health journey.
Tailor Your Application: Make sure to tailor your application to the role of MHSI Hub Navigator. Highlight relevant skills and experiences that align with the job description, especially your communication skills and ability to assess needs.
Be Clear and Concise: Keep your writing clear and to the point. Use simple language and avoid jargon where possible. This will help us understand your qualifications and enthusiasm without getting lost in complex sentences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Midlands Partnership NHS Foundation Trust
✨Know Your Stuff
Make sure you understand the role of an MHSI Hub Navigator inside out. Familiarise yourself with mental health terminology and the services offered by the NHS Trust. This will help you answer questions confidently and show your genuine interest in the position.
✨Show Your Empathy
As a Navigator, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and understanding, especially in challenging situations. This will highlight your suitability for supporting individuals on their mental health journey.
✨Practice Your Communication Skills
Since you'll be handling telephone consultations, practice clear and effective communication. You might want to do mock interviews with friends or family, focusing on how you articulate your thoughts and respond to questions. Good communication can set you apart!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the challenges faced by the MHSI Hub. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
