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- Tasks: Support individuals in mental health crises and deliver high-quality care.
- Company: Join the award-winning Midlands Partnership NHS Foundation Trust.
- Benefits: Great career development, ongoing training, and flexible working hours.
- Why this job: Make a real difference in people's lives while growing your skills.
- Qualifications: Health and Social Care qualification and experience with mental health support.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Mental Health Care Support Worker – Crisis Team West Staffordshire
The closing date is 26 November 2025
Following the latest Home Office legislation, MPFT are unable to offer visa sponsorship to Band 2 and Band 3 HCSW roles. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you a Mental Health Support Worker looking for a new opportunity to work in an organisation that will help you develop and achieve your goals to become the best you can be? If so, you\’re in luck.
We are offering an exciting opportunity to join our Crisis Resolution and Home Treatment Service Team based at St George\’s hospital in Stafford as a Mental Health Support Worker.
The multi-disciplinary team provides a 24/7 service to the population aged 16 and above residing in the Southwest Staffordshire Locality delivering urgent response and a comprehensive Mental Health Assessment to people who are presenting in an acute Mental Health Crisis, and Home Treatment to those people requiring a period of short-term intensive intervention.
This role is shift patterns covering 24/7, you will be required to work night shifts. You may be required to work flexibly across pathways.
Main duties of the job
Under the direction of the senior health and social care staff in the team and/or the shift coordinator you will assist in delivering interventions with an allocated group of service users with mental health needs.
The interventions will be focussed on:
- Assisting the person to identify and achieve their agreed goals of Recovery.
- Interventions related to meaningful occupation, accessing employment, assessing and promoting physical health, social inclusion, activities of daily living and mental health promotion.
- Supporting the service user to complete appropriate outcome measure tools and participate in reviews of the service user\’s care and effectiveness of the interventions provided.
As part of this role, you will be required to:
- Deliver a high-quality clinical service to patients and their families comprising:
- Accompanying Band 6 staff in the assessment of crisis situations
- Assisting with the provision of effective home treatment to prevent hospital admission including effective physical health assessment and care
- Working collaboratively with other Trust services to provide seamless care for service-users on defined care-pathways
- Responsible for working in partnership with agencies external to the Trust supporting service-users access to services in the independent and non-statutory sector.
About us
Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.
We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.
We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.
We are \’United in our Uniqueness\’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Job responsibilities
For further information regarding this role, please see attached job description and person specification.
*Check out the videos below showcasing why you should grow your career here at MPFT:
Why Work for Mental Health Services at MPFT – YouTube
Development and Progression Within Mental Health Services at MPFT – YouTube
What is it like to be a Healthcare Support Worker within Mental Health Services at MPFT – YouTube
Person Specification
Qualifications
- Advanced Apprenticeship in (Mental) health and Social Care Or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE\’S or Functional Skills) Or equivalent i.e. Health Social Care qualification at least equivalent to the above that equips the person with necessary knowledge, skill and competence as outlined below.
Experience
- Experience with people with Mental Health Needs non-dementia related
- Experience of working with people with Mental health needs as a member of a multi-disciplinary community team
- Experience of co-facilitating group-based interventions
Skills & Knowledge
- Knowledge and awareness of issues relating to mental health, access to mental health services and mental health promotion.
- Skills in literacy, written, verbal and an ability to effectively use electronic information and computer technology
- Skills in managing situations of high expressed emotions and an ability to manage one\’s own emotions state
- Ability to work independently, being self-motivated and to be able to prioritise and effectively manage a range of competing needs and pressures
- Skills in undertaking physical health assessment including the measurement and recording of; weight, height, blood pressure, ECG, smoking, diet and drug and alcohol use.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Midlands Partnership NHS Foundation Trust
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Mental Health Care Support Worker - Crisis Team West Staffordshire employer: Midlands Partnership NHS Foundation Trust
Contact Detail:
Midlands Partnership NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mental Health Care Support Worker - Crisis Team West Staffordshire
✨Tip Number 1
Network like a pro! Reach out to people in the mental health field, especially those connected to the Midlands Partnership NHS Foundation Trust. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of mental health issues and the specific services offered by the Trust. Show us you’re passionate about making a difference in people's lives!
✨Tip Number 3
Practice your responses to common interview questions, especially around crisis situations. We want to see how you handle pressure and your approach to supporting individuals in need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our amazing team at the Trust.
We think you need these skills to ace Mental Health Care Support Worker - Crisis Team West Staffordshire
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Mental Health Care Support Worker role. Highlight your relevant experience and skills that match the job description, especially your work with individuals in mental health crises.
Showcase Your Passion: Let us see your enthusiasm for mental health care! Share any personal experiences or motivations that drive you to support individuals in crisis. This can really make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your qualifications and experiences without having to decipher complex sentences.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Midlands Partnership NHS Foundation Trust
✨Know Your Stuff
Make sure you brush up on mental health issues and the specific services offered by the Midlands Partnership NHS Foundation Trust. Understanding their approach to crisis resolution and home treatment will show that you're genuinely interested in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience working with individuals with mental health needs. Think of specific examples where you've made a difference, especially in high-pressure situations. This will help demonstrate your ability to handle the demands of the job.
✨Communicate Clearly
Since this role involves a lot of collaboration, practice your verbal communication skills. Be prepared to explain how you would work with other team members and external agencies to provide seamless care. Clear communication is key in mental health support.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, and how they measure the effectiveness of interventions. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
