Integrated Out of Hours Triage Nurse

Overview

We are looking for an enthusiastic, innovative and engaging Band 5 NMC Registered Nurse, who has a distinct passion for delivering high quality patient care within community services. You will join our Integrated Out of Hours LAP Team on a part-time basis to provide remote triage of calls and referrals made to the Integrated Out of Hours Community Nursing Team. As a triage staff nurse you will maintain up to date clinical knowledge of community nursing to resolve clinical queries over the phone and enable effective remote assessment and triage. Occasional delivery of care to patients in a community setting may be required to maintain up to date clinical experience. You will be based at Greyfriars Therapy Centre in Stafford. The shift is 5pm to 1am, with the expectation of some night shifts. Decisions will be made following comprehensive remote triage to ensure safe management and allocation of visits where needed in response to calls and referrals received by the community nursing service.

Note: We may be required to close this vacancy early if we receive a high volume of applications.

Responsibilities

• Determine eligibility of patients referred to the service and collect additional information to support decision making. Transfer or redirect referrals to appropriate internal or external services as appropriate.
• Liaise with patients, families, carers and other service providers to support clinical decision making to identify appropriate management of referrals and messages. This may include providing advice on self-management; transfer to other services or adding contacts for home visits or clinic appointments.
• Liaise with the nurse in charge of the appropriate nursing team to allocate urgent visits and discuss potentially complex referrals.
• Review all referrals and messages to the community nursing service, including understanding the following areas of care: symptom management of deteriorating patients; palliative and end of life care; wound care; bladder catheter and bowel care; recognition of deteriorating patients and potentially life threatening conditions; complex patients with co-morbidities. (NB: This list is not extensive)

Qualifications and Requirements

• Band 5 NMC Registered Nurse with a passion for community nursing.
• Professional and clinical knowledge of community nursing; ability to resolve clinical queries over the phone and enable remote assessment and clinical triage.
• Willingness to deliver occasional direct care in the community to maintain clinical experience.
• Based in Greyfriars Therapy Centre, Stafford, with shifts from 5pm to 1am and some night shifts.

Benefits and Working Environment

• Supporting your career development and progression
• Excellent NHS Pension scheme
• Generous maternity, paternity and adoption leave
• Options for flexible working
• Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
• Extensive Health and Wellbeing support and resources
• If you work in our community teams, we pay for your time travelling between patients
• Lease car if you complete more than 500 business miles per annum (fully insured and maintained, including tyres), mileage paid at lease car rate
• Salary sacrifice car – fully insured and maintained (including tyres)
• Salary sacrifice bikes up to £2k
• Free car parking at all trust sites
• Free flu vaccinations every year
• Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if criteria are met)
• And more. We are proud to be a diverse and inclusive organisation with staff networks to help you meet like-minded people.