At a Glance
- Tasks: Lead a dynamic team to deliver exceptional spa experiences and ensure smooth operations.
- Company: Join the award-winning Aqua Sana Forest Spa at Center Parcs.
- Benefits: Enjoy competitive pay, bonuses, discounts, and career development opportunities.
- Other info: Flexible hours with opportunities for growth and recognition.
- Why this job: Be part of a vibrant environment where your leadership makes a real difference.
- Qualifications: Experience in customer service and people management is essential.
The predicted salary is between 14 - 22 £ per hour.
Aqua Sana Forest Spa is an award-winning spa offering a combination of experiences, products and treatments. Each spa – one at each Center Parcs location – is uniquely designed, with up to 25 spa experience rooms to explore. There is also an extensive range of face and body treatments available to book, carried out by expert therapists using products from the finest product houses including Elemis, Comfort Zone and VOYA.
Aqua Sana Forest Spa is extremely popular and is accessible to both guests staying on the Village as a Center Parcs guest and external guests who visit Aqua Sana Forest Spa during Spa Days and Spa Breaks. We are looking for a passionate and inspiring Shift Manager to play a key role in the day-to-day operation of Aqua Sana Forest Spa. This is a hands-on leadership position where exceptional guest care, colleague engagement and commercial awareness come together to create an outstanding spa experience.
Reporting to one of the Aqua Sana Forest Spa Assistant Managers, you will ensure the smooth running of the spa during your shifts, confidently handling guest enquiries, driving on-the-day sales and upholding the very highest standards of service for both guests and colleagues. You will support with leading and motivating a large team, taking accountability for daily operational performance while fostering a positive, professional and supportive environment.
Working collaboratively as part of a management team, you will bring energy, enthusiasm and a genuine passion for customer and team satisfaction. You will also take ownership of a specialist area within the operation – Service, Therapy or Experience – while remaining adaptable and ready to support across all areas to meet the needs of the business. If you thrive in a fast-paced, guest-focused environment and love leading teams to success, this could be the perfect next step in your career.
HOURS OF WORK
You will be contracted to work 90 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period. As our village is open 365 days of the year, your working hours will include weekends, public/bank holidays and during Christmas and/or New Year on a rota basis with a premium rate of pay for hours worked on a Sunday.
ABOUT YOU
Essential requirements:
- Previous experience of working in a customer service environment
- Experience of people management
- Excellent verbal and written communication skills
- Friendly, genuine and warm towards guests and colleagues
- Strong organisational skills with attention to detail and ability to prioritise and organise daily tasks
- Pre-empts problems and seeks to find solutions
- Good working knowledge of Microsoft Office (Word and Excel)
- Excellent interpersonal skills and the ability to develop, support and challenge a team
- Holds at least one of the following qualifications: Level 3 Beauty qualification, NPLQ, PPO, training assessor or equivalent
Desirable requirements:
- Previous experience of working within a similar role/beauty industry with experience of spa/leisure booking systems
ABOUT THE BENEFITS
Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme – offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications
If this sounds like your ideal job, then we would love to see your application. Closing date: 24th February 2026. Interviews to be held: Ongoing. Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.
At Center Parcs, everyone's welcome. We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. Please let us know if you require any support or reasonable adjustments during the application or interview process.
Spa Shift Manager in Forest employer: Midlands Career Expo
Aqua Sana Forest Spa, part of Center Parcs, is an exceptional employer that prioritises employee well-being and development. With a vibrant work culture that values diversity and inclusion, staff enjoy unique benefits such as a colleague bonus scheme, discounted leisure breaks, and access to professional development opportunities. Located in a stunning natural environment, this role offers the chance to lead a passionate team while ensuring guests receive outstanding service in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Shift Manager in Forest
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Midlands Career Expo. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Midlands Career Expo
Don't be shy about reaching out to Midlands Career Expo directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Shift Manager in Forest
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Midlands Career Expo and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Midlands Career Expo
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
