Ward Clerk in Walsall

Job Overview
We have an exciting opportunity for Ward Clerk in the Medical Same Day Emergency Care Unit.

To provide an efficient, effective and comprehensive administrative support for the department/SDEC ( Same Day Emergency Care )

Duties will include administrative tasks such as record keeping, data entry, filing and scanning.

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients.

Communicating information verbally and in writing, providing routine information for patients and staff, for example discharge, admission, transfers and making appointments.

May be required to handle barriers to understanding for example anxious patients, relatives, cultural differences, and language or communication difficulties.

Please note, this vacancy is subject to closing early if it receives a high number of applications.
PREVIOUS APPLICANTS NEED NOT APPLY
Main duties of the job
An exciting opportunities have arisen to join a friendly team, working within MSDEC.

Duties will include updating patient management systems, answering calls and greeting patients/relatives, preparing notes and supporting the nursing team with all aspects of ward administration. Booking return patients for various appointments and scans

If you feel you have these skills and would like to join our team them please apply.

Working for our organisation
Walsall Healthcare NHS Trust
provides integrated acute and community Healthcare in the West Midlands serving a population of 260,000 residents. Walsall Manor Hospital houses the full range of district general hospital services. The £170 million development was completed in 2010 and we are continually upgrading. Construction of the new integrated critical care unit was completed in2018,extension of a Neonatal Unit and brand new, state of the art Emergency Department and AMU. We have also recently located to a refurbished area, to allow us to meet the demand of the service.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

RESPECT - COMPASSION - TEAMWORK - PROFESSIONALISM

Detailed Job Description And Main Responsibilities
To provide an efficient, effective and comprehensive administrative support for the department/area

Duties will include administrative tasks such as record keeping, data entry, filing and scanning.

Dealing with telephone queries, checking and updating patient information with clinical staff, managers and patients

See Job Description For Full Details
Person specification
Qualifications
Essential criteria

• High level of literacy and numeracy
• GCSE or equivalent in English and Maths

Experience
Essential criteria

• Demonstrable experience of administrative & clerical systems and processes
• Fully conversant with information and other IT systems.
• Experience in Microsoft including Outlook, Word and Excel

Skills And Knowledge
Essential criteria

• Ability to deal with difficult/anxious people using tact and diplomacy.
• Excellent organisational skills to manage own workload and assist in running a smooth service.