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- Tasks: Coordinate patient flow and support seamless transitions in urgent care settings.
- Company: Shropshire Community Health Trust, dedicated to improving community health services.
- Benefits: Flexible working hours, supportive team environment, and opportunities for professional growth.
- Why this job: Make a real difference in patient care while developing valuable skills in healthcare coordination.
- Qualifications: GCSE Maths and English, NVQ Level 3 in Administration or Health Care, and strong communication skills.
- Other info: Join a dynamic team committed to transforming patient experiences and enhancing community health.
The predicted salary is between 28800 - 43200 £ per year.
Please note that this job does not meet the salary requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Are you a compassionate, detail-driven professional with a passion for making a real difference in patient care? Shropshire Community Health Trust is seeking a highly organised UEC Flow Co-Ordinator to join our expanding Integrated Front Door, Capacity Hub Team, UCR and Rapid Care team within the Urgent and Emergency Care division. This is a dynamic and rewarding role where you will work across division and multi-agency and interdisciplinary teams to support seamless patient journeys. The Urgent and Emergency Division works to prevent avoidable hospital admissions and facilitate timely, safe discharges, working in partnership with health, social care, and voluntary sector organisations. You will play a key role in co-ordinating patients to ensure they are supported and transferred to the most appropriate discharge and community pathways. As the service undergoes exciting transformation, you will be part of a skilled and forward-thinking team helping to shape the future of patient flow and complex discharge planning. The role operates from 8am to 8pm, seven days a week, including weekends and bank holidays on a rota basis.
Please note this vacancy may close early if a high volume of applications is received; we advise you submit your application early to avoid disappointment.
Main duties of the jobThe Patient Flow Co-Ordinator plays a vital role in directing patient flow through the system, by supporting timely referrals between Community and Acute providers and Local Authorities. The postholder will manage all associated administrative functions, maintain accurate system and service reports, and work to maximise flow across the Trust. Operating as a key member of Urgent and Emergency Care Division working close to Virtual Wards, Capacity Hub, Integrated Front Door Team and Urgent Community Response Teams, they will support the delivery of a coordinated and responsive service that improves patient transitions and system flow. The role involves processing referrals using agreed criteria, maintaining an up-to-date caseload on RIO, and working alongside the Clinical Support Co-Ordinator to oversee capacity within the division, ensuring ongoing transition through the services. The Patient Flow Co-Ordinator will remain responsive to the administrative requirements of the clinical services and will be expected to work autonomously to fulfil the duties of the post.
Working for our organisationShropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve. Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed Job Description And Main ResponsibilitiesPlease see the job description and person specification attached for further information on the role.
Person specificationTraining And QualificationsEssential criteria- GCSE level Maths and English or equivalent
- Word Text Processing (or equivalent)
- NVQ Level 3 in Administration, or Level 3 NVQ in Health Care Related topic or equivalent
- Experience of working within an office environment
- Dealing with the public face to face and on the phone
- Working with hospital computer systems
- Articulate with well-developed communication (verbal and written) and interpersonal skills.
- Good organisational skills; self-starter and able to use initiative appropriately with only little supervision.
- Ability to prioritise and work on own initiative.
- Computer literate with experience and knowledge of Microsoft Office - Word, Excel, PowerPoint and Outlook.
- Knowledge of the Discharge Pathways
- Knowledge of Community services and resources
- Demonstrates accuracy and attention to detail
- Ability to meet the travel needs of the post.
Patient Flow Co-ordinator in Telford employer: Midlands and Lancashire Commissioning Support Unit
Contact Detail:
Midlands and Lancashire Commissioning Support Unit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Flow Co-ordinator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in patient flow or emergency care. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and flow coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share specific examples of how you've made a difference in previous roles, as this will resonate with hiring managers looking for compassionate candidates.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Patient Flow Co-ordinator in Telford
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. Share specific examples of how you've made a difference in previous roles or how you plan to contribute to the team at Shropshire Community Health Trust.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Patient Flow Co-ordinator role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Be Clear and Concise: Keep your application clear and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate well-organised applications that make it easy for us to see your qualifications and experience.
Apply Early!: Don’t wait until the last minute to submit your application. As we may close the vacancy early if we receive a high volume of applications, applying through our website sooner rather than later will help you avoid disappointment.
How to prepare for a job interview at Midlands and Lancashire Commissioning Support Unit
✨Know Your Stuff
Make sure you understand the role of a Patient Flow Co-ordinator inside out. Familiarise yourself with the key responsibilities, especially around patient transitions and discharge pathways. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Compassion
Since this role is all about patient care, be prepared to share examples of how you've demonstrated compassion and empathy in previous roles. Think of specific situations where you made a difference in someone's experience, as this will resonate well with the interviewers.
✨Brush Up on Your Communication Skills
As a Patient Flow Co-ordinator, you'll need to communicate effectively with various teams and patients. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, and how success is measured in this role. This not only shows your interest but also helps you gauge if the job is the right fit for you.