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- Tasks: Provide top-notch admin support for patient referrals and appointments in healthcare.
- Company: Join Shropshire Community Health NHS Trust, a leader in community health services.
- Benefits: Enjoy a balanced work-life, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Good education, customer care experience, and strong admin skills are essential.
- Other info: Flexible working hours and a chance to travel across various sites.
The predicted salary is between 30000 - 48000 £ per year.
Please note that this job does not meet the requirements for work visa sponsorship and as such we will be unable to progress your application if you do not have the right to work in the UK.
Applicants are invited for the above post to join our small Administration Team supporting The Advanced Primary Care Service (APCS). You will be responsible for providing a high standard of administrative support to ensure effective referral pathway and appointment procedures for our patients and provide assistance for the APCS clinical teams. The post holder will be responsible for receiving telephone calls to arrange and reschedule patient appointments, processing new e-referrals, providing support to the clinical team, and distributing and placing stock orders for both clinic locations.
Main duties of the job
- You must possess excellent administrative and time management skills, be computer literate and be able to deal with complex information, complaints and at times, contentious telephone calls from patients.
- Knowledge of medical terminology and previous experience of RIO, e-referrals, Summary Care Record & Oracle would be an advantage but not essential.
- To be the first point of contact for all services within the locality area.
- Answer and deal with all telephone enquiries from Health Care Professionals, Service Users and Carers in a courteous, professional and confident manner signposting as appropriate and necessary.
- Maintain appropriate records both manually and computerised for all referrals for all services.
- Deal direct with the patients and carers working within the relevant service guidelines.
This post will be based in Telford, however an ability to travel to our current sites at Bridgnorth, Oswestry and Shrewsbury would be beneficial.
Working for our organisation
Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff. Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve.
Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people. Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.
Detailed Job Description And Main Responsibilities
Please see the Job Description and Person Specification attached for further information on the role. Please note this vacancy may close early if a high volume of applications is received, we advise you submit your application early to avoid disappointment.
Person specification
Training & Qualifications Essential criteria
- RSA II or equivalent experience (example ECDL).
- Good standard of education (e.g. GCSE level or equivalent).
Experience Essential criteria
- Demonstrable general customer care experience.
- Demonstrable general administration experience.
- Good typing and word processing skills.
- Evidence of ability to maintain filing systems.
- Ability to work without direct supervision and use initiative as appropriate.
- Methodical approach and attention to detail.
Knowledge And Skills Essential criteria
- Database experience: Excel & Access.
- Computer literate e.g. ECDL.
- High level of accuracy and attention to detail.
- A good telephone manner with an ability to remain calm under pressure.
- Flexible with ability to prioritise and work to deadlines.
Other Essential criteria
- Ability to meet the travel needs of the post.
Healthcare Administrator in Telford employer: Midlands and Lancashire Commissioning Support Unit
Contact Detail:
Midlands and Lancashire Commissioning Support Unit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Administrator in Telford
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in administration roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls from patients and healthcare professionals, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable with potential scenarios.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with RIO, e-referrals, and other relevant software. If you can demonstrate your ability to handle these tools during an interview, you’ll stand out as a strong candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new roles that pop up in the healthcare admin space.
We think you need these skills to ace Healthcare Administrator in Telford
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your administrative and time management skills in your application. We want to see how you can handle complex information and keep things running smoothly!
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Healthcare Administrator role. Mention any relevant experience with e-referrals or medical terminology if you have it.
Be Professional and Courteous: Since you'll be dealing with patients and healthcare professionals, it's important to convey a professional tone in your written application. Show us that you can communicate effectively and courteously!
Apply Early!: This vacancy might close early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can to avoid missing out.
How to prepare for a job interview at Midlands and Lancashire Commissioning Support Unit
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Healthcare Administrator. Brush up on medical terminology and any relevant software like RIO or e-referrals. This will help you answer questions confidently and show that you're serious about the role.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to customer care and administrative tasks. Practising your responses will help you articulate your thoughts clearly during the actual interview.
✨Showcase Your Skills
Be ready to discuss your previous experience in administration and customer service. Highlight specific examples where you've demonstrated excellent time management, attention to detail, and the ability to handle complex information or complaints.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about the team dynamics, the challenges faced by the APCS, or how they measure success in this role. It shows your interest and helps you gauge if the job is right for you.
