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- Tasks: Support and enhance core business and clinical systems for high-quality patient care.
- Company: Join Norfolk and Suffolk NHS Foundation Trust, a leader in healthcare innovation.
- Benefits: Ongoing professional development, supportive team environment, and meaningful contributions to patient care.
- Why this job: Be part of digital transformation initiatives that directly impact patient outcomes.
- Qualifications: Degree in IT or equivalent experience; strong skills in systems analysis and support.
- Other info: Dynamic role with opportunities for travel and collaboration across diverse healthcare settings.
The predicted salary is between 37338 - 44962 £ per year.
We are seeking a highly skilled and motivated Systems Support Specialist to join our New Electronic Patient Record (EPR) Programme at Norfolk and Suffolk NHS Foundation Trust. In this pivotal role, you will be instrumental in delivering major and complex projects that are central to the Trust’s vision, values, and strategy. Your work will directly support the delivery of high-quality, patient-centred care by ensuring our core business and clinical systems are robust, reliable, and responsive to the evolving needs of the organisation.
As a Systems Support Specialist, you will provide expert support for core business and clinical systems, including national applications, ensuring high availability and optimal performance for all end-users across the Trust and commercial partners. You will collaborate with the Digital Transformation Team to plan, configure, and implement innovative solutions, working closely with a wide range of stakeholders such as project teams, business change leads, information governance, and external suppliers. This will ensure seamless coordination across interdependent workstreams and projects.
Main duties of the job include analysing complex data, resolving system issues, and recommending enhancements that improve service delivery and operational efficiency. The role includes maintaining access controls, supporting data migration and cleansing, and ensuring high standards of confidentiality and information governance. You will deliver user training, develop operational processes, and support the continuous improvement of digital services across the Trust.
Based primarily at County Hall, Norwich, with travel to other Trust sites as required, this role offers the opportunity to make a meaningful contribution to patient care within a diverse healthcare environment. You will work within a supportive team and take part in key digital transformation initiatives, with access to ongoing professional development.
The Systems Support Specialist provides local support for core business and clinical systems, including national applications, for Trust users and commercial customers. The role ensures high system availability through effective system configuration and liaison with third-party suppliers. You will maintain alignment with organisational requirements and develop a working knowledge of the National Care Record Service and its integration with national applications such as the Patient Demographic Service.
Detailed Job Description And Main Responsibilities: The post holder will have a comprehensive understanding of how systems are used in the business environment across a diverse estate of the Trust and commercial customers, and in delivering healthcare and related services in conjunction with other NHS integrated data sharing services.
We are looking for someone with a degree (or equivalent experience) in IT or a related field, with significant experience in systems analysis, implementation, support, and test management. Strong technical skills in business systems analysis, data management, SQL, and system development are essential, as are excellent communication and stakeholder engagement abilities. A collaborative and proactive approach, along with a commitment to the Trust’s values of Teamwork, Accountability, Learning and Improvement, and Kindness, is vital.
Person specification qualifications include a degree level (any IT subject) or equivalent specialist IT related qualification or significant work experience. Desirable criteria include a recognized system analysis qualification and HND/Degree in an IT related subject.
Experience essential criteria include system implementation including testing, configuration, user training and documentation, system support, and test management. Desirable criteria include project management experience including the use of PRINCE2 and ITIL methodology.
Skills essential criteria include business systems analysis, data management processes, SQL, system development and data migration. Desirable criteria include any specialist technical skills related to ICT or telecommunications.
Knowledge essential criteria include system configuration.
Systems Support Specialist in Norfolk employer: Midlands and Lancashire Commissioning Support Unit
Contact Detail:
Midlands and Lancashire Commissioning Support Unit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Specialist in Norfolk
✨Tip Number 1
Network like a pro! Reach out to current employees at Norfolk and Suffolk NHS Foundation Trust on LinkedIn. Ask them about their experiences and any tips they might have for landing the Systems Support Specialist role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss SQL, system analysis, and data management. We want you to shine when they ask about your experience with core business systems!
✨Tip Number 3
Show off your collaborative spirit! Be ready to share examples of how you've worked with diverse teams in the past. Highlighting your teamwork and communication skills will resonate well with the Trust's values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team and contributing to patient care.
We think you need these skills to ace Systems Support Specialist in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your systems analysis, implementation, and support experience to show us you're the right fit for the Systems Support Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our Trust’s values. Share specific examples of your past work that demonstrate your technical skills and collaborative approach.
Showcase Your Technical Skills: Don’t forget to mention your strong technical skills in business systems analysis, SQL, and data management. We want to see how you’ve used these skills in previous roles to improve service delivery and operational efficiency.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding the recruitment process.
How to prepare for a job interview at Midlands and Lancashire Commissioning Support Unit
✨Know Your Systems Inside Out
Make sure you have a solid understanding of the core business and clinical systems mentioned in the job description. Brush up on your knowledge of SQL, data management processes, and system configuration. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've analysed complex data or resolved system issues in previous roles. Think about specific challenges you've faced and how you recommended enhancements that improved service delivery. This will demonstrate your analytical skills and proactive approach.
✨Engage with Stakeholders
Since collaboration is key in this role, be ready to discuss how you've worked with various stakeholders in the past. Highlight your communication skills and give examples of how you've successfully engaged with project teams, business change leads, or external suppliers to achieve common goals.
✨Emphasise Your Commitment to Continuous Improvement
The Trust values learning and improvement, so come prepared to talk about how you've contributed to ongoing professional development in your previous roles. Share any experiences where you've delivered user training or developed operational processes that enhanced digital services.