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- Tasks: Provide patient-focused reception support and manage image transfers in a dynamic healthcare environment.
- Company: Join the Mersey and West Lancashire Teaching Hospitals NHS Trust, a leader in patient care.
- Benefits: Full-time hours, competitive pay, and opportunities for training and development.
- Why this job: Make a real difference in patient care while gaining valuable experience in the NHS.
- Qualifications: NVQ Level 2 or equivalent; customer care experience is a plus.
- Other info: Flexible working hours with a supportive team atmosphere.
The predicted salary is between 23615 - 25674 £ per year.
This is a full‑time Radiology PACS Support/Receptionist position (Band 2) at Mersey and West Lancashire Teaching Hospitals NHS Trust, located at Whiston and St. Helens sites, 37.5 hours per week. The role involves a patient‑focused service across various reception desks, facilitating image transmission to other hospitals and performing PACS duties. Weekend, evening and bank holiday duties are included on a rota basis.
Key Duties
- Undertake general reception duties including greeting patients, verifying patient details, and updating demographics on Trust Information Systems.
- Enter patient and examination details on PAS and RIS following departmental procedures.
- Maintain data quality during data entry.
- Make appointments as required.
- Liaise with portering staff to facilitate patient transfer.
- Maintain up‑to‑date knowledge of RIS and PAS, including regular training.
- File and keep documentation organised.
- Respond to enquiries by phone and face to face, providing helpful assistance.
- Communicate courteously and sympathetically with patients and relatives.
- Arrange ambulance or transport for patients if required.
- Provide advice or redirect to appropriate department.
- Handle first‑line complaints or refer as appropriate.
- Liaise with PACS teams from other Trusts to assist image transfer.
- Provide radiology images for MDT meetings in PACS folders.
- Facilitate image transfer to other Trusts (CD/ Dicom push or other methods).
- Prioritise image workload based on clinical urgency.
- Undertake data entry on RIS and PAS for imported images.
- Access national tracing systems to check patient demographics.
- Respond to enquiries relating to image transfer and PACS issues.
- Maintain knowledge of RIS and PACS, including regular training.
- Support PACS/RIS team.
- Liaise with clinical staff to ensure smooth department operation.
- Work flexibly in accordance with Trust policy.
- Any other duties required by Line Manager.
Administrative Responsibilities
- Merge duplicate records on RIS, image viewing system and PAS.
- Identify duplicates/errors and address appropriately.
- Produce encrypted CDs for image transfer and legal cases.
Teaching & Training Responsibilities
- Attend Trust mandatory training sessions.
- Maintain knowledge and skills of department/Trust systems, policies, and procedures.
- Observe and adhere to all Trust policies and procedures.
Person Specification
Qualifications
- Essential: Educated to NVQ Level 2 or equivalent qualification/experience; ECDL or equivalent qualification/experience.
- Desirable: Customer Care NVQ qualification.
Knowledge & Experience
- Essential: Experience in a clerical environment; Competent IT user; Able to deal with public in person and by telephone.
- Desirable: Previous NHS experience; Knowledge of medical terminology.
Skills
- Essential: Good organisational skills; Ability to work as part of a team; Self‑motivated and able to work with limited supervision; Work well under pressure and remain calm; Communicate clearly and professionally at all levels; Show initiative; Be organised with a logical approach; Standard keyboard skills; Good communication skills.
- Desirable: Demonstrates Self‑Motivation.
Radiology Receptionist/ PACS Support in Knowsley employer: Midlands and Lancashire Commissioning Support Unit
Contact Detail:
Midlands and Lancashire Commissioning Support Unit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Radiology Receptionist/ PACS Support in Knowsley
✨Tip Number 1
Get to know the company! Research Mersey and West Lancashire Teaching Hospitals NHS Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to reception duties and PACS support. Think about scenarios where you've demonstrated good communication skills or handled complaints effectively, as these will be key in your role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Radiology Receptionist/ PACS Support in Knowsley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Radiology Receptionist/PACS Support role. Highlight any relevant experience, especially in clerical environments or customer service, and don’t forget to mention your IT skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your ability to handle patient enquiries and your familiarity with systems like RIS and PAS.
Showcase Your Communication Skills: Since this role involves a lot of interaction with patients and staff, make sure to highlight your communication skills in your application. Share examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and stands out in the crowd!
How to prepare for a job interview at Midlands and Lancashire Commissioning Support Unit
✨Know Your Stuff
Make sure you brush up on your knowledge of RIS and PACS systems. Familiarise yourself with the key duties listed in the job description, especially around data entry and patient communication. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and handling complaints. Think about scenarios where you've had to deal with difficult situations or manage multiple tasks at once. Being able to share specific examples will demonstrate your experience and problem-solving skills.
✨Show Your People Skills
As a Radiology Receptionist, you'll be interacting with patients and staff regularly. During the interview, highlight your communication skills and ability to remain calm under pressure. Consider sharing a story that showcases your empathy and professionalism when dealing with patients or relatives.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how the Trust supports its staff. It shows you're genuinely interested in the role and eager to contribute positively to the department.