Cardiorespiratory Receptionist QHB in Burton upon Trent

An exciting opportunity has arisen within the Cardiorespiratory Team/Chest Pain Unit to work 30 hours per week – Tuesday/Wednesday/Thursday/Friday. Based in the Chest Pain Unit or Cardiorespiratory department on a rota, we are looking for an enthusiastic and motivated team player to work within our fast‑paced, busy receptionist/administrator team. You will have excellent communication and problem‑solving skills, with a background in administration or customer service. It is a requirement that you are a flexible staff member, have a good telephone manner with excellent attention to detail and accuracy. If you would have the desire to strive to support Cardiorespiratory in delivering great NHS patient care, please get in touch to find out more about the role and meet the supportive team. You will be expected to work flexibly to meet the needs of our services.

Main duties of the job:

• Register patients on arrival, ensuring all demographic and episode details are recorded on the patient administration system.
• Use the patient administration system and other Trust applications required to support the patient’s pathway.
• Arrange outpatient clinic appointments for patients where necessary; when appropriate arrange ambulance transport for patients.
• Deal with all queries, either via telephone or face‑to‑face promptly and efficiently.
• Complete general administration tasks, including filing, photocopying, emailing, fault reporting, arrangement of patient follow‑up appointments, all case‑note preparation for admissions, ensuring tests and investigations are correctly completed.
• Ensure on a daily basis that all discharges are completed on the appropriate system in a timely fashion.
• Provide administration support for the senior clinical and non‑clinical team if required.

Working for our organisation:

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together. Our fundamental values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In Return We Will Offer:

• Development opportunities, both professional and leadership development.
• On‑going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.

Key Facts:

• We see on average 4,810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2,077 per week.
• An average of 1,115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research‑active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Person specification:

• Communication and relationship skills: Communicate routine information with team, patients, other departments and external contacts. Able to receive and communicate information through various sources. Deal with queries via the telephone and face‑to‑face.
• Knowledge, training and experience: Good standard of English to O level/GCSE (A‑C /1‑2 grade). Demonstrable experience working in an administrative role. Standard level of IT literacy with experience of using a range of IT applications.
• Desirable criteria: Ability to work under pressure and meet strict Trust deadlines. Knowledge of the RTT (Referral To Treatment) waiting list procedures. Ability to work independently and as part of a team.

Skills And Ability:

• Essential criteria: Planning and organisational skills. Prioritise workload and meet daily, weekly & monthly deadlines. Flexible approach to workload.
• Desirable criteria: Ability to filter and prioritise a variety of communication. Good organisational skills and the ability to prioritise a demanding unpredictable workload. Ensure the effective co‑ordination of data, information and spreadsheets.