At a Glance
- Tasks: Support clinical staff with admin tasks in a busy ward environment.
- Company: Join the friendly team at Shropshire Community Health NHS Trust.
- Benefits: Flexible part-time hours and a supportive work-life balance.
- Other info: Full training provided; we value diversity and inclusivity.
- Why this job: Make a difference in patient care while developing your skills.
- Qualifications: Good IT skills and a passion for helping others.
The predicted salary is between 23615 - 25674 £ per year.
An exciting opportunity has arisen for a part‑time Ward Clerk to join our friendly and hardworking team at Bridgnorth Hospital. The purpose of the role is to effectively support clinical staff and outside agencies in an administration role in a busy ward environment. This role requires someone highly motivated, well organised and confident in using their own initiative and computer systems while having a good eye for accuracy. As you will be the first point of contact for the phone and visitors to the ward, this role requires good communication skills. At a time when we are moving to “paperless” record keeping, current experience of NHS working with computers is key, although full training will be provided if required.
Main Duties
- Act as the first point of contact for the phone and visitors to the ward
- Excellent IT skills
- Work closely with teams (e.g. Therapy, Discharge Coordinator) regarding admissions and discharges
- Accurate record keeping
- Assist with arranging patient transport
- Deal with outside agencies (e.g. nursing homes, GPs)
- Support nursing staff with administration on a daily basis
- Contact IT department as required
- Deal with mail and deliveries
- General administrative work
Working for our organisation
Shropshire Community Health NHS Trust provides community‑based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas. These range from district nursing, health visiting and running four community hospitals to providing very specialist community care. We encourage applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring a good working life and work/life balance.
Person Specification
- Training and Qualifications: RSA Stage II computer processing/NVQ II in business administration or equivalent experience
- Good level of general education
- IT Skills – ECDL
- Working knowledge of computerised systems and ability to learn quickly
- Substantial relevant clerical experience including customer care, computer skills and organisational skills
- Understanding of the requirements of the role
- Excellent face‑to‑face verbal communication and telephone manner
- Demonstrable negotiating skills
- Ability to use initiative and utilise quiet times to maintain standards and initiate quality improvements
- Excellent organisational and prioritising skills
- Good writing skills
Ward Clerk - Bridgnorth Hospital employer: Midlands and Lancashire Commissioning Support Unit
Shropshire Community Health NHS Trust is an excellent employer, offering a supportive and inclusive work environment at Bridgnorth Hospital. With a strong commitment to employee well-being and professional development, staff enjoy opportunities for growth while contributing to vital community health services. The culture promotes teamwork and innovation, ensuring that every team member plays a crucial role in delivering high-quality care.
Contact Details:
Midlands and Lancashire Commissioning Support Unit Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ward Clerk - Bridgnorth Hospital
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on Bridgnorth Hospital and its staff. Mentioning specific teams or projects during your chat shows you’re genuinely interested and ready to be part of the crew.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, it’s crucial to come across as friendly and professional. Try role-playing with a friend to nail down your phone manner and face-to-face interactions.
✨Tip Number 3
Show off your IT skills! Brush up on any relevant software or systems you might encounter in the role. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up on the competition.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site. It shows initiative and gives you a chance to highlight how you’d fit into our community-focused environment at Shropshire Community Health NHS Trust.
We think you need these skills to ace Ward Clerk - Bridgnorth Hospital
Some tips for your application 🫡
Show Your Team Spirit:In your supporting information, make sure to highlight how you can be a great team member. Share examples of past experiences where you've worked well with others, especially in busy environments like a hospital ward.
Nail the IT Skills:Since this role requires excellent IT skills, mention any relevant experience you have with computer systems. If you've worked in a paperless environment before, definitely include that to show you're ready for the transition!
Communicate Clearly:As the first point of contact, good communication is key! Use your application to demonstrate your verbal and written communication skills. A friendly tone can go a long way in making a positive impression.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows you’re keen on joining our team at Bridgnorth Hospital!
How to prepare for a job interview at Midlands and Lancashire Commissioning Support Unit
✨Show Off Your Communication Skills
As a Ward Clerk, you'll be the first point of contact for visitors and calls. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and confident responses, and don’t hesitate to ask questions to show your engagement.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, be prepared to discuss your experience with computer systems. Bring examples of how you've used technology in previous roles, especially in a healthcare setting, to showcase your ability to adapt to the paperless environment.
✨Emphasise Teamwork and Initiative
This position involves working closely with various teams. Share specific examples of how you've successfully collaborated with others in past roles. Also, mention instances where you took the initiative to improve processes or support your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and organisational skills. Think about situations where you had to manage multiple tasks or deal with difficult situations, and be ready to explain how you handled them effectively.
