Band 2 Facilities Catering Operative in Birmingham

This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Monday - Friday 7.30 - 3.30pm (may consider 8 - 4pm)

The post holder will provide excellent customer service under the supervision of the Facilities Supervisor – Catering, delivering an efficient and professional catering service at all times. The post holder will assist in the preparation and service of meals and beverages to patients, staff and visitors throughout Trust owned properties including wards and will operate a cash register when required.

• To be aware of the importance of providing accurate meals for Patients with special dietary/cultural requirements.
• Prepare salad, sandwiches and other basic food items for patients, staff and visitors.
• Support patient meal services, by loading bulk trolleys or ward level service of meals.
• Undertake basic cooking, e.g. cooking buffets and breakfast items under the guidance of the Facilities Supervisor - Catering.
• To clean equipment and premises on a daily basis in accordance with duty rotas and work schedules using the appropriate equipment and chemicals. This will include cleaning floors, walls and surfaces.
• To undertake deep clean of all catering equipment within the department, adhering to Food Hygiene Standards and Trust policy and procedures.
• Responsible for deliveries, stock control and cleanliness of stock areas and raise shortfalls immediately to the Facilities Supervisor - Catering.
• Responsible for checking, cleaning and refilling vending machines and 24 hour catering stores.
• Completing all Hazard Analysis Critical Control Points (HACCP) documentation and sales controls for audit purposes.
• To assist customers who are experiencing problems associated with vending machines and resolve on behalf of the customer.
• To answer and resolve telephone queries and respond to requests from departments accurately and efficiently.
• Demonstrates role requirements to new starters.
• To be responsible for setting up meeting rooms and preparing food for special functions, including the preparation of beverages and buffet items, and then following this clearing of the venue and washing up as required ensuring all items are returned to the restaurant.
• To wash up ward level patient equipment when required.
• To dispose of all waste food and refuse in a hygienic manner and in accordance with the Trust Waste Management Policy.
• To prepare servery area and restaurant prior to service to ensure that all areas and display counters are attractively and properly presented at the start of the service and are replenished throughout the opening times.
• To prepare refrigerated commodities.

Qualifications/training

• Essential criteria: GCSEs or good basic education, Level 2 Food Hygiene Certificate.
• Desirable criteria: NVQ Level 2 Customer Service or willingness to work towards.

Experience

• Essential criteria: Relevant catering experience.

Skills & Knowledge

• Essential criteria: Basic knowledge of food hygiene; control of substances; hazard analysis etc., manual handling skills, cash handling skills, basic computer skills, communicate information effectively to patients, staff & visitors.

Personal qualities

• Essential Criteria: Ability to work as part of a team and follow instructions, be able to make decisions in the absence of supervision, physically be able to push and pull catering equipment, physically able to twist, turn, bend, stretch during duties, physically able to work in a hot/cold environment, physically able to move medium loads of food, ability to communicate verbally with a diverse group of people, ability to conduct oneself in a professional way.

Other Job Requirements: To be flexible to meet the needs of the service by covering all shifts to ensure service continuity.