Shop Manager - Halesowen

About Midlands Air Ambulance Charity (MAAC): Midlands Air Ambulance Charity is an independent health care provider and is rated outstanding by the Care Quality Commission (CQC). We are responsible for delivering a pre-hospital emergency helicopter led service across the Midlands Region – we proudly serve the diverse communities of Gloucestershire, Herefordshire, Shropshire, Staffordshire, Worcestershire and the West Midlands.

Midlands Air Ambulance Charity (MAAC) is the largest Air Ambulance Charity in England serving a population of nearly seven million over six counties. We are an established healthcare provider with over three decades of experience. Our core organisational divisions include:

• Emergency critical care service – our three airbases play a pivotal role in delivering rapid critical prehospital emergency medical care, ensuring that residents across the Midlands region have access to a network of air ambulance helicopters within 10 minutes.
• Charitable programme – we raise funds for our lifesaving service and play an active role within the communities of the six counties that we serve.
• Retail network – we have a growing portfolio of charity shops which contribute towards raising funds for helicopter and critical care car missions.
• Training provider – we deliver community life skill sessions, such as CPR, bleed control and defibrillation usage, alongside CPD accredited courses.

The organisation is driven by a longstanding and deep-rooted ‘One Team’ ethos:

• Vision - Saving Lives by Saving Time - Today, tomorrow, and in the future.
• Mission - To provide patients with outstanding pre-hospital care and life saving intervention through the operation of helicopter-led emergency medical services.
• Values - Receptive, Recognition, Relevant, Respectful and Responsible.

About the role: We are seeking a dynamic and innovative person to manage our Brand New Charity Shop in Halesowen. You will be responsible for all aspects of running the charity shop, including staff, volunteers, customer service, stock management, financial records, administration, compliance with current legislation. Promoting the work of the Midlands Air Ambulance Charity, the Manager will work to budgeted sales targets and will be expected to control shop expenditure.

About you: You will have experience of leading a team, line management and shop management within the charity or not for profit sectors supplemented by significant retail knowledge and experience. Demonstrating emotional intelligence, it is essential that you are a strong team player and can inspire and motivate those around you. You will be highly organised with the ability to prioritise and delegate, as well as bringing excellent communication skills with the confidence to support internal and external stakeholders. You will be responsible for developing the charities vision and for recruiting and managing a team of employees and volunteers and conducting regular performance reviews.

If you are looking to join a supportive and high-functioning team and bring a clear alignment to the mission and values of the Charity, then we would welcome your application.

How to apply: Please complete the application form alongside this post and send in with a covering letter to introduce yourself and highlighting key achievements and experience relevant to the role.

Please be advised that our shortlisting selection process is anonymised, and all personal information is removed from applications before being presented to the interview panel. This aims to eliminate unconscious bias, encouraging equality and diversity among our workforce.

Midlands Air Ambulance Charity reserves the right to bring forward the closing date of any of its job vacancies if we receive a suitable number of quality applications from which to make a shortlist. Therefore, we recommend that you apply as soon as possible rather than wait until the published closing date.

We are committed to safeguarding and promoting the welfare and safety of all our stakeholders and expect all our staff to share this commitment. Post holders will be subject to a satisfactory Disclosure and Barring Service check (DBS).