At a Glance
- Tasks: Support clients in their journey, ensuring they maximise the value of our platform.
- Company: Fast-growing workforce technology company in the care sector.
- Benefits: Competitive salary, remote-first work, and opportunities for professional growth.
- Other info: Be part of a pioneering team and help build future processes.
- Why this job: Shape client experiences and make a real difference in the care sector.
- Qualifications: Experience in client success or account management, with strong communication skills.
The predicted salary is between 55000 - 65000 £ per year.
Client Success Manager Care Sector Workforce Technology £55,000£65,000 base DOE, remote-first, supporting customers across the UK Our client is a fast-growing workforce technology company helping care providers cut agency staffing costs and manage temporary staff more effectively.
As they build out their UK customer base, this newly created role is an important hire: it's the company's first dedicated Client Success appointment, and the right candidate will be able to shape how every client experiences the platform from signature onward.
Winning a client is only the start.
You'll own the journey from late-stage pre-sale and platform demo support, through onboarding, activation, adoption, and ongoing account health, making sure new clients quickly see real value, and keep expanding their use of the platform.
You'll also help build the processes, tools, and metrics that the future Client Success function will run on.
What you'll do: Support the Business Development Managers on strategically important deals with product and implementation expertise.
Own the onboarding for newly signed clients, from planning through to go-live.
Track adoption and usage, proactively step in where activation stalls, and run regular account-health reviews.
Identify expansion opportunities and feed client insight b...
Customer Success Manager - Care Sector employer: Midland Search
As a Business Development Manager in the Care Sector with our innovative workforce technology company, you'll be part of a dynamic and rapidly growing team dedicated to transforming the care industry. We offer a supportive work culture that values collaboration and creativity, alongside competitive compensation and uncapped bonuses, ensuring your hard work is rewarded. With ample opportunities for professional growth and the chance to shape our go-to-market strategy, this role provides a meaningful way to make a real impact in the lives of care providers across the UK.
