Family Carer Wellbeing Project Worker

Employment Status: Permanent.

Responsible To: Coordinator for Family Wellbeing Service.

Salary: £13.44 per hour.

Hours: 37 hours per week.

Location: Head Office (B32 3BZ) with outreach across Birmingham.

Who We Look for

We look for a warm, personable, highly motivated individual who can empower the people they support. Passionate, strong communicator and good problem‑solving skills are essential. Integrity, ethical standards and a commitment to excellence are highly valued. Experience with unpaid carers and families dealing with children, young people or adults with illness or disability is a bonus, but transferable skills from other sectors are also welcomed. Comprehensive training is provided.

What a Project Worker Does

• Identify and support families or people who provide unpaid care to those with disabilities and illnesses.
• Engage with a wide range of partners and stakeholders, internally and externally, to deliver engaging wellbeing activities, information, advice and guidance.
• Leverage Birmingham’s cultural diversity and identify individual and community asset‑based strengths.
• Operate within a rota system, providing frontline support to unpaid carers and collaborating with volunteers to maximise reach.
• Support marketing and promotion of the service and the Birmingham Carers Hub to unpaid carers and potential referral agencies across statutory and voluntary sectors.
• Participate in regular reviews of activities and case work, ensuring risk assessments and person‑centred wellbeing plans are in place.
• Understand the barriers faced by unpaid carers, especially from hard‑to‑reach backgrounds, and act accordingly.
• Maintain confidentiality, comply with policies, GDPR and safeguarding guidelines.

Person Specification

Knowledge / Experience and Skills

• Desirable: Previous experience working in a social care setting or similar (health or education settings).
• Essential: Basic administrative skills with the ability to follow procedures, demonstrate good written communication, and produce coherent reports.
• Must understand working with diverse communities.
• Organising Skills: Plan and prioritise work. Attend and contribute at meetings and groups. Facilitate discussion at meetings and groups.
• Must demonstrate capacity to deal with a range of people in local communities and across public service levels, working with discretion, integrity and confidentiality.
• Must be able to work in dynamic and changing circumstances, independently and as part of a team.
• Should have knowledge of the issues faced by disabled people and their family carers.
• People plan, organise and manage activities logically, consistently, using appropriate information systems and tools such as work schedules and charts.
• Independence: Recognise boundaries; accept responsibility for meeting service users’ needs, demonstrating flexibility and pride in delivering high‑quality work within deadlines and under pressure.

Other Requirements

• Recognise duty of care to all work‑related citizens and the wider public.
• Agree with the organisation’s values and ensure compliance.
• Demonstrate belief in Midland Mencap’s values.
• Uphold safeguarding principles.
• Have enhanced level clearance from DBS.
• Be available for occasional evenings and weekend work.
• Full UK Driver’s Licence.

Application Process

Full Job Descriptions and Person Specification are available upon request. When applying, please complete and attach:

• The Application Form
• The Equal Opportunities Form

Formats: Word: Application Form – Word; Equal Opportunities Monitoring – Word. PDF: Application Form PDF; Equal Opportunities Monitoring PDF.

Closing Date: Open – rolling recruitment process. Applications reviewed as received; interviews may take place at any time. The post closes once a successful candidate is appointed.

Apply for this job by uploading your application form or CV (Max 2 MB, .doc, .docx or .pdf). Upload your Equal Opportunities Monitoring Form (Max 2 MB).