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- Tasks: Be the friendly face of our office, managing calls and visitors with a smile.
- Company: Join Midland Mencap, a supportive team dedicated to making a difference.
- Benefits: Enjoy a competitive hourly rate and flexible working hours.
- Other info: Opportunity for personal growth and training in a collaborative setting.
- Why this job: Make an impact while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 20000 - 25000 £ per year.
Hourly Rate: £13.44
Employment Status: Permanent – 23 Hours Per Week.
Working Pattern:
- Wednesdays 8:30am – 5:00pm
- Thursdays 8:30am – 5:00pm
- Fridays 8:30am – 4:00pm
Location: Midland Mencap Head Office, Pinewood, B32 3BZ
Accountable to: Office and Facilities Manager
Who We Look For
Are you a warm, personable, and highly motivated individual who can empower the people you support? Do you have passion for what you do, are a strong communicator and have good problem‑solving skills? The administrator will work alongside an experienced and established team in Birmingham. We place a high value upon integrity, ethical standards, and a commitment to excellence.
What Does A Receptionist/Administrator Do?
Receptionist/Front of House
- Responsible for the front of house area ensuring all calls and visitors are dealt with efficiently in a professional, courteous and friendly manner.
- Take full and appropriate messages and pass on to the relevant person in a timely manner.
- Ensure visitors sign in/out and display a visitor badge whilst on the premises.
- Open, log and distribute incoming and outgoing post daily ensuring that all outgoing post is delivered to the Post Office.
- Ensure the reception area, kitchen and meeting rooms are kept tidy.
- Keep information area tidy and ensure stocks of literature are available and displayed on the noticeboard.
- Assist with duties such as copying, scanning and other duties as required.
- Assist with driver documentation and training records.
- Ordering of office supplies.
- Ensure that administration equipment including photocopier, fax and telephone system is kept in working order.
- Ensure information is stored and maintained in accordance with General Data Protection Regulations.
- Other duties as identified by the Office and Facilities Manager and other managers.
- Report any issues to the Office and Facilities manager.
Other
- To support meetings and take minutes when necessary.
- Ensure all information handled is stored and maintained under GDPR guidelines and confidentiality is observed and maintained.
- Maintain routine correspondence.
- Use of equipment including, but not limited to, photocopying, scanning, laminating and binding.
- Dealing with telephone queries, booking rooms and maintaining electronic calendars via Microsoft Outlook.
- Any additional administrative duties that may arise to support the successful delivery of the organisation.
Personal skills and qualities
- A commitment to the aims and objectives of Midland Mencap.
- Excellent communication skills both oral and written.
- Good organisational skills – accurate and thorough.
- IT literate – experience of using Microsoft Office, including Word, Excel and Outlook in an office environment.
- Good time management skills with the ability to prioritise workload and to work calmly under pressure and re‑prioritise when necessary.
- The ability to adapt and manage fluctuating levels of work in an ever changing environment positively, calmly and effectively.
- Tact, discretion and respect for confidential information.
- A willingness to attend training as required.
- To be approachable and friendly.
- Ability to work on own initiative, with light supervision, or as part of a wider organisational admin team as needed.
- To have a flexible approach to the role.
- Promotion and demonstration of equal opportunities and inclusion in all aspects of the role.
- Willingness to cover annual leave, sickness and overtime as required.
Receptionist/Administrator in Birmingham employer: Midland Mencap
Contact Detail:
Midland Mencap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator in Birmingham
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midland Mencap. Check out their website and social media to understand their values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a receptionist/administrator, you'll need to be warm and personable. Try role-playing common scenarios with a friend or family member to boost your confidence. The more you practice, the more natural it will feel when you're in front of the hiring team.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's keeping a tidy workspace or handling multiple phone calls, demonstrating your ability to stay organised will impress the interviewers.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist/Administrator in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter!
Tailor Your Application: Make sure to tailor your CV and cover letter to highlight your relevant skills and experiences. We’re looking for strong communicators with good problem-solving skills, so showcase those in your application!
Be Professional Yet Friendly: Remember, as a receptionist/administrator, you’ll be the first point of contact. Keep your tone professional but friendly in your written application to reflect the kind of atmosphere we value at Midland Mencap.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Midland Mencap
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Administrator. Familiarise yourself with tasks like managing calls, handling post, and maintaining a tidy reception area. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
As a Receptionist, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks. Think of specific instances where your organisational skills made a difference, whether it was keeping track of appointments or ensuring the office supplies were always stocked.
✨Emphasise Your Adaptability
The job requires flexibility and the ability to handle changing workloads. Prepare to share examples of how you've successfully adapted to new challenges or changes in your work environment, showcasing your calmness under pressure.