At a Glance
- Tasks: Welcome visitors, manage the reception area, and assist with information access.
- Company: Join Midland Mencap, a charity dedicated to improving lives for those with learning disabilities.
- Benefits: Gain valuable experience, training, and meet new people while making a difference.
- Other info: Flexible hours, choose your days, and enjoy a supportive team environment.
- Why this job: Make a positive impact in your community and enhance your CV.
- Qualifications: Friendly, approachable, and reliable individuals aged 18+.
Join to apply for the Front of House Volunteer Role at Midland Mencap.
Who are Midland Mencap? Midland Mencap is a charity that works and campaigns for accessible and inclusive services and a better quality of life for everyone with experience of learning disabilities and additional needs. Volunteering with Midland Mencap is your opportunity to do something really positive, have a great time, and help us achieve our vision.
Purpose of the role
Our Weoley Castle Community Centre is a thriving and busy hub where adults with learning disabilities, carers, professionals and the local community access a variety of services. We are looking for volunteers who would like to help us maintain a safe and welcoming environment for visitors at the community centre.
What would I be doing?
- Occupy the reception area to welcome visitors, including managing the front door
- Greeting visitors in a friendly manner and ensuring they sign in
- Receiving any deliveries safely and notifying the correct person
- Answering the telephone during busy periods and taking messages
- Maintaining an attractive, welcoming and tidy reception area
- Assisting people with disabilities to access information about upcoming events
- During quiet periods, helping with general building tidying tasks
What do I need?
- Ability to volunteer independently while staff members may be busy
- Confidence to answer the door and permit visitors in a vigilant manner
- Being approachable and friendly, building rapport with visitors
- Good communication skills
- Acceptance of others who might be different to you and ability to work as part of a diverse team
- A willingness to learn and work within guidelines set out by Midland Mencap
- Honesty, integrity and trustworthiness
- Good time management skills and reliability
- Age 18+
- An enhanced DBS check will be required for all successful applicants
When and where do you need me?
Community centre hours: Monday – Friday 9.30am – 3.30pm. We also host various events throughout the year. Choose the days that suit you. We are looking for volunteers to ideally attend at least once a week. Address: Weoley Castle Community Centre, Bottetourt Rd, Birmingham B29 5TE.
What’s in it for me?
- The opportunity to make a difference to the lives of people with learning disabilities
- Any training and development that is needed
- The chance to develop your skills and gain experience
- The opportunity to meet new people and be part of a diverse team
- Support within your role
- Any out-of-pocket travel expenses
- Lots of appreciation for your amazing contribution
- Positive wellbeing from doing something great
- Improve career opportunities by adding your volunteer role to a CV
How to apply
Download and complete the Volunteering application form. Email the completed application to volunteering@midlandmencap.org.uk. For more information or an informal chat, call 0121 442 2944 and speak to someone about how volunteering could work for you.
Front of House Volunteer Role (Weoley Castle Community Centre) in Birmingham employer: Midland Mencap
Midland Mencap is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for volunteers who are passionate about making a difference in the community. Located in Birmingham, this role not only allows you to contribute positively to the lives of individuals with learning disabilities but also offers valuable training and development opportunities, along with reimbursement for travel expenses. Join us at Weoley Castle Community Centre and be part of a team that truly values your contributions and encourages personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Volunteer Role (Weoley Castle Community Centre) in Birmingham
✨Tip Number 1
Get to know the organisation! Research Midland Mencap and their mission. This will help you connect with them during your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills. Since you'll be welcoming visitors, being approachable and friendly is key. Try role-playing with a friend to get comfortable with greeting people and answering questions.
✨Tip Number 3
Be proactive! When you apply through our website, follow up with a quick email or call. It shows enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 4
Show your willingness to learn. During your chat or interview, mention any skills you want to develop. This demonstrates that you're committed to growing within the role and contributing positively to the team.
We think you need these skills to ace Front of House Volunteer Role (Weoley Castle Community Centre) in Birmingham
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you passionate about volunteering.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills match what we’re looking for. Show us why you’d be a great fit for the Front of House role at Weoley Castle Community Centre!
Keep It Clear and Concise:While we love a good story, keep your application straightforward. Use clear language and get to the point, so we can easily see your qualifications and enthusiasm for the role.
Submit Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re following the right process. We can’t wait to hear from you!
How to prepare for a job interview at Midland Mencap
✨Know the Organisation
Before your interview, take some time to research Midland Mencap. Understand their mission and values, especially how they support individuals with learning disabilities. This will help you align your answers with their goals and show that you're genuinely interested in making a positive impact.
✨Show Your People Skills
As a Front of House Volunteer, you'll be interacting with a diverse range of visitors. Prepare examples of how you've built rapport with others in the past. Think about times when you’ve helped someone feel welcome or resolved a conflict – these stories will highlight your approachability and communication skills.
✨Demonstrate Reliability
Reliability is key for this role. Be ready to discuss your time management skills and how you ensure you’re dependable. You might want to mention any previous volunteer experiences where you consistently showed up and fulfilled your commitments, as this will reassure them of your trustworthiness.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the types of events hosted at the community centre or how volunteers are supported in their roles. This shows your enthusiasm and willingness to engage with the community, which is exactly what they’re looking for.
