Family Carer Wellbeing Project Worker in Birmingham

EMPLOYMENT STATUS: Permanent

RESPONSIBLE TO: Coordinator for Family Wellbeing Service

SALARY: £13.44 per hour

HOURS: 37 hours per week

WHERE: Head Office (B32 3BZ) with outreach across Birmingham

Who We Look for?

Are you a warm, personable, and highly motivated individual who can empower the people you support? Do you have passion for what you do, are a strong communicator and have good problem-solving skills? The Project Worker will work alongside an experienced and established team in Birmingham. We place a high value upon integrity, ethical standards, and a commitment to excellence. If you have experience working with unpaid carers and families with children, young people, or adults with illness or disabilities, that’s a bonus. But don’t be put off if not. We value transferable skills from other sectors and provide comprehensive training to all our staff.

What does a Project Worker do?

Midland Mencap is looking to appoint a Project Worker who will work alongside colleagues to turn our vision and mission into a reality. Identifying and supporting families, or people who provide unpaid care, to people with disabilities and illnesses, they will need to work with a wide range of partners and stakeholders, both internally and externally, to support a wide range of engaging wellbeing activities and the provision of information, advice and guidance. They will be experienced with engaging with our city’s rich cultural diversity and identifying individual and community asset‑based strengths.

Our Project Worker will work within a rota system, to ensure we are able to meet the demands of a busy service. As a Project Worker, they will provide frontline support to unpaid carers and work with volunteers to maximise our reach. As part of the Family Carers wellbeing team, working with the Birmingham Carers Hub, the Project Worker will embrace person‑centred and user‑led approaches, with citizen consultation and co‑production at the heart of the role. They will also support the marketing and promotion of the service and Birmingham Carers Hub offer to unpaid carers and potential referral agencies, in both the statutory & voluntary sectors.

They will participate in regular reviews of the activities and case work they facilitate and contribute to and ensure good quality risk assessments and person‑centred wellbeing plans are in place to support the needs of unpaid carers engaging with the service. They will understand the barriers facing unpaid carers, providing unpaid care to children or adults with disabilities and/or illnesses, especially those from hard‑to‑reach backgrounds. They will be expected to uphold the highest standards and the ideal Project Worker will be able to work well within an established and experienced team as well as using their own initiative when communicating with staff, unpaid carers and professionals.

They will be able to build and maintain good working relationships with multiple agencies such as social workers and teachers. They will be organised in planning and managing their working schedules and working towards our referrals and assessment process. They will be able to identify and act upon any safeguarding issues in relation to multi‑agency guidelines, ensuring compliance in relation to the guidelines as well as maintaining all reports and records in a confidential and timely manner, in line with Midland Mencap’s policies and procedures, in line with GDPR and Safeguarding aspects. They must be enthusiastic, have high motivation and have a willingness to try new things alongside being able to adapt to the needs of Midland Mencap and our partners.

Person Specification

• Knowledge/Experience and Skills

• Desirable: Previous experience of working in a social care setting or similar e.g. health or education settings.
• Essential: Must have basic administrative skills and be able to follow administrative procedures.
• Demonstrate good written skills and be able to complete coherent reports.
• Must be able to demonstrate understanding of working with diverse communities.
• Must have organising skills and be able to plan and prioritise work.
• Attend and contribute at meetings and groups.
• Facilitate discussion at meetings and groups.
• Must be able to demonstrate capacity to deal with a range of people in local communities and across levels of public services, and to work with discretion, integrity and with complete confidentiality.
• Must be able to work in dynamic and changing circumstances.
• Must be able to get on with people, and to work independently as well as in a team.
• Be able to demonstrate knowledge and understanding of the issues faced by disabled people and their family carers.

• People & Contacts

• Essential: Ability to act diplomatically and to use a range of communication skills to work sensitively with citizens, their families and staff from other agencies.
• Ability to work reliably and responsibly as a member of a team with internal and external colleagues to achieve service outcomes.

• Job Impact

• Determination to seek to improve quality of performance.
• Ability to deliver support to individuals from diverse communities.
• Ability to demonstrate personal values in line with organisational Mission Statement inc. Vision, Mission & Three Core Offers.

• Creativity & Innovation

• Essential: Ability to provide consistent information to support management.
• Ability to plan, organise and manage activities in a logical and consistent manner, using appropriate information systems and tools e.g. work schedules and charts.

• Independence & Judgement

• Essential: Ability to work independently and use initiative.
• Ability to recognise boundaries.
• Ability to accept responsibility for meeting service users’ needs, demonstrating flexibility and pride in delivering work of the highest quality, working to deadlines and under pressure.

Other Requirements

All staff employed by Midland Mencap will:

• Recognise their duty of care to all work‑related citizens and the wider public.
• Agree with the organisation’s values and ensure that they are always complied with.
• Demonstrate understanding and belief in Midland Mencap’s values.
• To always uphold the principles of safeguarding.
• Have enhanced level clearance from DBS.
• Be available for occasional evenings and weekend work.
• Full UK Drivers Licence.

Full Job Descriptions and Person Specification.

When applying for this job role, please complete and attach the following to your application:

• The Application Form
• The Equal Opportunities Form

Closing Date: Open. This is a rolling recruitment process. Applications will be reviewed as they are received, and interviews may take place at any time. The post will close once a successful candidate has been appointed, so we encourage you to apply as soon as possible to avoid disappointment.