Community Support Worker – Community Wellbeing Team in Birmingham

Salary: £13.44 per hour

Employment Status: 25 Hours Per Week

Responsible To: Coordinator

Location: Weoley Castle Community Centre & Across Birmingham

Who We Look For

Are you a warm, personable, and caring individual who can motivate a wide range of people with all abilities? Do you have a passion for what you do, sports and recreational wellbeing activities, and are you a strong communicator with excellent problem-solving skills?

Midland Mencap is looking to recruit a Community (Wellbeing) Support Worker to support citizens in participating in our Community Hub wellbeing programme across Birmingham. We place a high value upon integrity, ethical standards, and a commitment to excellence.

Midland Mencap's Community Hub service is constantly evolving in our pursuit of delivering the best life outcomes for everyone who accesses our services. To achieve these goals, we need individuals who are prepared to drive progress and interact confidently with staff, citizens, families, and professionals. We seek applications from candidates who thrive in a fast-paced environment and who can bring their skills, high standards, and care experience to a role where no two days are the same.

What Does A Community (Wellbeing) Support Worker Do?

You will be part of a highly motivated and co-production focused community project, which primarily supports citizens with disabilities and additional needs and their families, to access a wide range of meaningful social, leisure, and sport/recreational activities that increase self-confidence, improve health & wellbeing, and develop communication and social skills.

In addition to our core citizen group, you will play an enthusiastic part in developing and supporting opportunities for the wider local community, ensuring the service is a well-known and well-regarded place in the community where local citizens can come for support in a range of key wellbeing outcomes.

You will help provide outcome-focused, person-centred, and citizen-led sport and recreational wellbeing activities, empowering citizens to become active members of their community. You will achieve this by assisting with the planning and delivery of a fun and varied activity timetable which will involve both internal and external facilitation, at our bases across Birmingham and at times in Walsall.

MAIN DUTIES AND RESPONSIBILITIES

• Facilitate and assist in the planning of a wide range of social, leisure, and sport/recreational activities based on identified need over a 7-day week.
• Follow a person-centred approach when providing activities and support for adults (and their family/carers) with additional needs/disabilities.
• Take the lead for specific tasks as designated by the coordinator.
• Mentor and support new staff during their probationary period.
• Update and maintain online databases and filing systems.
• Collate evidence of impact against personalised and service outcomes.
• Develop positive and trusting relationships with citizens and their families to support them to fully engage in activities and remain as independent as possible.
• Respond to general enquiries via phone, email, and in person.
• Work with colleagues across Midland Mencap to develop joint activities and opportunities where possible.
• Ensure the safety and wellbeing of adults by proactively managing safeguarding principles and practices.
• Attend staff meetings before and after sessions on a planned basis to discuss and assess the progress of the service and attend training sessions.
• Follow financial and administrative procedures as directed by the Community Coordinator.
• Follow first aid procedures and keep records of all accidents, incidents, and treatment given.
• Ensure that responsibilities are carried out in accordance with Health and Safety legislation and respond to health and safety issues.
• Maintain appropriate professional boundaries with adults, parents and carers, staff, and volunteers across the service.
• Be available to work flexible hours city-wide across a 7-day a week rota.
• Carry out any other tasks as deemed appropriate by the organisation.
• Comply with all Midland Mencap policy and procedures and relevant legislation; including GDPR & Equal Opportunities.

Experience

Essential

• Experience of facilitating and delivering a range of recreational wellbeing activities in the community e.g. arts and crafts, cooking etc.
• Identifying individualised needs and outcome planning.
• Experience of communicating effectively with stakeholders (including citizens, families/carers, volunteers, and partners).

Desirable

• Experience of supporting adults with additional needs, using a person-centred approach.
• Experience of working in a community setting and building community links.
• Knowledge of community services.

Skills, Abilities & Attributes

Essential

• The ability to work as part of a team as well as on your own initiative.
• Accuracy and attention to detail.
• Excellent interpersonal and communication skills, both written and oral.
• A flexible approach to work.
• Excellent organisational skills.
• The ability to plan and manage your own time and prioritise your workload.
• Available to work evenings and weekends.

Desirable

• Experience of working with and supporting volunteers.
• Knowledge of accessible communication methods.
• The ability to design and deliver your own activity sessions.
• Have relevant health and social care qualifications.
• Have a current driving licence with access to own transport.