At a Glance
- Tasks: Support vulnerable customers with housing management and tailored interventions.
- Company: Join Midland Heart, a leading housing organisation making a difference.
- Benefits: Flexible hybrid working, supportive team, and opportunities for personal growth.
- Other info: Be part of a diverse team recognised as one of the best places to work.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Experience in housing matters and managing challenging customer situations.
Overview
Join to apply for the Tenancy Services Officer (Part-time) role at Midland Heart.
Are you someone who thrives in fast-paced environments and wants to make a real difference to people’s lives? We are seeking a customer-focused individual to join us as a Tenancy Services Officer.
Life as a Tenancy Services Officer is challenging—the role is intensive and supports some of our most challenging and vulnerable customers. It is also rewarding and dynamic, with ongoing support from a close-knit team.
Responsibilities
- Deliver excellent housing management services, reducing the risk of tenancy failure through proactive interventions, safeguarding, and tailored support.
- Manage a varied caseload of tenancy breaches, anti-social behaviour, safeguarding, and fraud, ensuring fair and sustainable outcomes.
- Work collaboratively across teams and with external partners (e.g. police, statutory agencies, contractors) to safeguard customers, protect assets, and tackle key tenancy-related issues.
- Provide a responsive and coordinated response to tenant queries, ensuring that the tenant remains at the centre of all decisions.
We operate a true hybrid working model; you will have a balance of remote and onsite working. Our Tenancy Services Officers cover a wide geographical patch, so you must be able to travel across the Midland Heart portfolio.
Qualifications & Experience
- Experience dealing with tenancy-related matters within a housing environment, including anti-social behaviour and safeguarding concerns.
- Experience addressing challenging customer behaviour.
- Experience managing a complex, high-volume caseload.
About Midland Heart
We are a large and ambitious housing organisation dedicated to providing more people with an affordable place to call home. We value diversity and strive to offer a great place to work where you can develop your potential.
We are proud to be named in the Sunday Times Best Places to Work list, within the Big Organisations category.
How to Apply
To apply, upload a copy of your CV highlighting the skills, experience, and behaviours you can bring to the role. Click on the candidate information below for a full Role Profile. We reserve the right to close recruitment activity if an appointment is made prior to the advertised date.
We are proud to be a Disability Confident Employer. If you would like to discuss any adjustments you might need to be successful in this role, please contact us.
Tenancy Services Officer (Part-time) in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and collaboration are at the forefront. With a commitment to diversity and inclusion, we provide meaningful opportunities for growth and career advancement, all while making a tangible difference in the lives of our customers. Our hybrid working model allows for flexibility, ensuring that you can balance your professional and personal life effectively while serving a vital role in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer (Part-time) in Birmingham
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like Midland Heart, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at Midland Heart. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through Midland Heart's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Tenancy Services Officer (Part-time) in Birmingham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at Midland Heart. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at Midland Heart.
How to prepare for a job interview at Midland Heart
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with Midland Heart.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Tenancy Services Officer (Part-time) at Midland Heart.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show Midland Heart that you're ready to hit the ground running in the Tenancy Services Officer (Part-time) role.
