At a Glance
- Tasks: Provide vital admin support and respond to property investment queries.
- Company: Join Midland Heart, a supportive team dedicated to delivering for tenants.
- Benefits: Gain invaluable exposure, flexible working options, and career development opportunities.
- Other info: Work from home two days a week after training, with a focus on collaboration.
- Why this job: Every day is different in a friendly environment where you can make a real impact.
- Qualifications: Professional experience in admin roles and proficiency in Microsoft packages required.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further – our Property Services team are recruiting a Service Delivery Coordinator to help the team provide vital administrative support. This role is offered as a fixed-term contract or secondment until July 26.
In this fast-paced varied role, you'll join a team of seven Coordinators providing all-important administrative support by:
- Responding to property investment related queries from internal and external stakeholders and customers.
- Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
- Processing Recharges and collaborating with the wider business.
- Triaging and approving planned component referrals.
- Processing of orders, invoices and other contractual documentation.
- Inputting data and management of digital records – ensuring all information held is accurate and up to date.
The team describe the role as “interesting work where every day is different… the working environment is friendly, and the team are knowledgeable and respectful of each other”.
We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we'll support you to gain the skills you need to develop your career with us.
Our Ideal Candidate? We're looking for a person with a ‘can do' approach, who is willing to learn and able to work collaboratively with others.
Please upload a covering letter alongside your application for this role. Your cover letter should be formatted and presented as a formal letter.
- You'll have some professional work experience, ideally in a target driven or administrative role.
- You'll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
- You're detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team.
- You're confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times - we can support you to develop your technical knowledge of property maintenance and repairs!
Whilst learning the role and undertaking training, you should expect to work from our Birmingham head office five days a week. Once trained, you'll be able to work from home two days a week.
Who are Midland Heart? We're one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role
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Service Delivery Coordinator in Birmingham employer: Midland Heart
Midland Heart is an excellent employer, offering a supportive and dynamic work environment where your contributions directly impact tenant experiences. With a strong commitment to employee development, you will have opportunities for growth and career progression while working alongside a dedicated team that values clear communication and effective resolution of tenant concerns. Located in a vibrant community, we foster a culture of inclusivity and collaboration, ensuring that every team member feels valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Coordinator in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Midland Heart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Midland Heart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Midland Heart:Your cover letter is your chance to shine! Tell us why you want to work at Midland Heart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Midland Heart!
How to prepare for a job interview at Midland Heart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
