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- Tasks: Provide vital admin support and respond to property investment queries.
- Company: Join Midland Heart, a supportive team dedicated to delivering for tenants.
- Benefits: Gain invaluable exposure, flexible working options, and career development opportunities.
- Why this job: Every day is different in a friendly environment where you can make a real impact.
- Qualifications: Professional experience in admin roles and proficiency in Microsoft packages required.
- Other info: Work from home two days a week after training, with a focus on collaboration.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a keen eye for detail, great interpersonal skills and the ability to provide a brilliant customer service? If yes, then look no further – our Property Services team are recruiting a Service Delivery Coordinator to help the team provide vital administrative support. This role is offered as a fixed-term contract or secondment until July 26.
In this fast-paced varied role, you\’ll join a team of seven Coordinators providing all-important administrative support by:
- Responding to property investment related queries from internal and external stakeholders and customers.
- Ensuring that all relevant certification is provided for all works completed, such as EPCs and Asbestos surveys.
- Processing Recharges and collaborating with the wider business.
- Triaging and approving planned component referrals.
- Processing of orders, invoices and other contractual documentation.
- Inputting data and management of digital records – ensuring all information held is accurate and up to date.
The team describe the role as “interesting work where every day is different… the working environment is friendly, and the team are knowledgeable and respectful of each other”.
We offer a supportive and collaborative environment where you can gain invaluable exposure to housing operations, as well as actively contribute to business-critical activities. We have a strong track record of investing in our people too, which means we\’ll support you to gain the skills you need to develop your career with us.
Our Ideal Candidate? We\’re looking for a person with a ‘can do\’ approach, who is willing to learn and able to work collaboratively with others.
Please upload a covering letter alongside your application for this role. Your cover letter should be formatted and presented as a formal letter.
- You\’ll have some professional work experience, ideally in a target driven or administrative role.
- You\’ll have experience using a range of Microsoft packages including Excel and the ability to learn in-house systems.
- You\’re detail orientated, with the ability to manage your own workload effectively, as well as working collaboratively with the wider team.
- You\’re confident interacting with a variety of customers/stakeholders and focused on delivering a brilliant customer service at all times – we can support you to develop your technical knowledge of property maintenance and repairs!
Whilst learning the role and undertaking training, you should expect to work from our Birmingham head office five days a week. Once trained, you\’ll be able to work from home two days a week.
Who are Midland Heart? We\’re one team working together to deliver for our tenants. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we\’re here to develop your potential.
We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role
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Service Delivery Coordinator employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Knowing what they stand for will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and genuine, so don’t just memorise – make it your own!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that can set you apart from other candidates!
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Craft a Standout Cover Letter: Your cover letter is your chance to shine! Make sure it’s formatted like a formal letter and highlights your keen eye for detail and customer service skills. We want to see how you can bring your ‘can do’ attitude to our team!
Show Off Your Experience: Don’t hold back on showcasing your professional work experience, especially if it’s in an administrative or target-driven role. We’re looking for someone who can hit the ground running, so let us know what you’ve done before!
Be Detail-Oriented: Since this role involves managing data and ensuring accuracy, make sure your application reflects your attention to detail. Double-check everything before hitting send – we love a candidate who takes pride in their work!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, make sure you understand the role of a Service Delivery Coordinator inside out. Familiarise yourself with property investment queries, certification processes, and the importance of accurate data management. This will show that you're genuinely interested and prepared.
✨Show Off Your Interpersonal Skills
Since this role involves interacting with various stakeholders, practice how you'll communicate your ideas clearly and confidently. Think of examples from your past experiences where you've provided excellent customer service or collaborated effectively with a team.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might want to prepare specific examples of how you've managed workloads or ensured accuracy in previous roles. This is crucial for the administrative tasks you'll be handling.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, training opportunities, or the types of projects you'll be involved in. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
