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- Tasks: Manage housing services and ensure safety for residents in vibrant retirement schemes.
- Company: Midland Heart, a leading housing organisation committed to diversity and inclusion.
- Benefits: Flexible hours, supportive environment, and opportunities for professional growth.
- Why this job: Make a positive impact on the lives of older residents while developing your career.
- Qualifications: Customer service experience preferred; IT skills and willingness to learn essential.
- Other info: Join a dynamic team with a focus on community and personal development.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Scheme Manager (Fixed-term Contract) role at Midland Heart
We\’re seeking a Scheme Manager to join our Specialist Housing team covering maternity for approx. 12 months (until the end of January 2027). This is a multi-site role across three Retirement Living Schemes for over 55s in Wigston, Leicestershire:
- Jasmine Court, LE18 4TR (25 hours per week)
- Bushloe Court, LE18 2NG and Parlour Court, LE18 2DD (10 hours per week)
Our places are leasehold schemes where residents live independently and Midland Heart manages housing/property related services.
Responsibilities
- Deliver an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
- Ensure the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
- Develop and maintain positive relationships with residents, interacting regularly to ensure their needs are understood and key messages are delivered.
Ideal Candidate
- Previous experience of working in a customer-facing role – experience of working with older people preferred but not essential.
- Experience of applying building safety practices such as health & safety, building safety & fire safety checks.
- Ability to manage time and workload effectively and adapt to changing demands.
- Practical IT skills, including Microsoft Office and in-house systems.
- Level 3 Housing Management qualification or willingness to work towards one.
The successful candidate will be based at Jasmine Court with regular visits to Bushloe and Parlour Court. Travel to our Birmingham City Centre office may be required for training and team meetings.
Midland Heart is a large, ambitious housing organisation providing affordable homes. We value diversity and create an inclusive environment where careers can flourish.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.
To apply, register on our candidate portal and upload a CV and Covering Letter.
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Scheme Manager (Fixed-term Contract) employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Fixed-term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Midland Heart and their values. Show us you understand what we do and how you can contribute to our mission of providing excellent housing services.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and safety practices. We want to see how you handle real-life scenarios related to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Scheme Manager (Fixed-term Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheme Manager role. Highlight any relevant experience, especially in customer-facing roles or working with older people. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Specialist Housing team. Keep it engaging and personal – we love to see your personality!
Showcase Your Compliance Knowledge: Since compliance checks are a big part of the job, make sure to mention any experience you have with health & safety, building safety, or fire safety practices. We want to know you can keep our residents safe and sound!
Apply Through Our Website: Don't forget to apply through our candidate portal! It's super easy to upload your CV and cover letter there. Plus, it helps us keep everything organised and makes sure your application gets seen by the right people.
How to prepare for a job interview at Midland Heart
✨Know Your Schemes
Familiarise yourself with the specific Retirement Living Schemes you'll be managing. Understand their unique features and the needs of the residents. This will help you demonstrate your commitment to delivering an excellent housing management service during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your experience in customer-facing positions, especially if you've worked with older people. Be ready to discuss how you’ve built positive relationships and addressed residents' needs effectively.
✨Understand Compliance Requirements
Brush up on health & safety, building safety, and fire safety regulations relevant to housing management. Being able to discuss these topics confidently will show that you’re serious about ensuring the safety of residents and can handle compliance checks.
✨Demonstrate Time Management Abilities
Think of instances where you successfully managed your time and workload, especially in a multi-site role. Share how you adapted to changing demands and prioritised tasks, as this is crucial for the Scheme Manager position.
