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- Tasks: Manage housing services and ensure safety for residents in retirement schemes.
- Company: Midland Heart, a supportive employer focused on community and care.
- Benefits: Fixed-term contract with competitive pay and opportunities for training.
- Why this job: Make a difference in the lives of older residents while developing your skills.
- Qualifications: Customer service experience preferred; IT skills and adaptability are key.
- Other info: Work in a dynamic environment with potential for career growth.
The predicted salary is between 36000 - 60000 £ per year.
Scheme Manager (Fixed-term Contract)
Join to apply for the Scheme Manager (Fixed-term Contract) role at Midland Heart
We\’re seeking a Scheme Manager to join our Specialist Housing team covering maternity for approx. 12 months (until the end of January 2027). This is a multi-site role across three Retirement Living Schemes for over 55s in Wigston, Leicestershire:
- Jasmine Court, LE18 4TR (25 hours per week)
- Bushloe Court, LE18 2NG and Parlour Court, LE18 2DD (10 hours per week)
Our places are leasehold schemes where residents live independently and Midland Heart manage housing/property related services.
Responsibilities
- Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
- Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
- Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.
Qualifications
- Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
- Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
- The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
- Practical IT skills, including Microsoft Office and in-house systems.
- Level 3 Housing Management qualification or the willingness to work towards one.
Our residents value face-to-face interaction and so the successful candidate will be based on site at Jasmine Court with regularly visits to Bushloe and Parlour Court. There may be times you\’re required to travel to our Birmingham City Centre office to attend training, team meetings etc.
We\’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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Scheme Manager (Fixed-term Contract) employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager (Fixed-term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show your personality during interviews! We want to see how you connect with others, especially when it comes to building relationships with residents. Be yourself and let your passion for helping others shine through.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Scheme Manager and how you'd handle them. This will show us that you're ready to tackle the challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Scheme Manager (Fixed-term Contract)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the responsibilities of the Scheme Manager role. We want to see how you can deliver that excellent housing management service!
Showcase Your People Skills: Since this role involves interacting with residents, let us know about your previous customer-facing experiences. Share examples of how you've built positive relationships and understood people's needs.
Highlight Compliance Knowledge: If you've got experience with health & safety or building safety checks, make it known! We’re keen on candidates who understand these practices and can ensure our schemes are safe for residents.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Midland Heart.
How to prepare for a job interview at Midland Heart
✨Know Your Schemes
Familiarise yourself with the specific Retirement Living Schemes you'll be managing. Understand the unique needs of residents over 55 and how Midland Heart operates. This will show your genuine interest in the role and help you answer questions more effectively.
✨Highlight Relevant Experience
Be ready to discuss your previous customer-facing roles, especially any experience with older people or housing management. Prepare examples that demonstrate your ability to manage time, adapt to changing demands, and ensure safety compliance.
✨Showcase Your IT Skills
Since practical IT skills are essential, brush up on Microsoft Office and any relevant in-house systems. You might be asked about your proficiency during the interview, so have specific examples of how you've used these tools in past roles.
✨Engage with the Interviewers
Remember, this role is all about building relationships. During the interview, engage with your interviewers as if they were residents. Ask questions about their experiences and how they envision the role, showing that you value communication and connection.
