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- Tasks: Lead a team to manage housing services for older people across multiple schemes.
- Company: Midland Heart is a top 50 UK housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy flexible working, competitive pay, and a supportive work culture.
- Why this job: Make a real difference in the lives of older residents while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership skills are essential.
- Other info: Applications close on 16th June 2025; assessments on 23rd June 2025.
The predicted salary is between 36000 - 60000 £ per year.
Are you a passionate leader with experience in housing management and a commitment to improving the lives of older people? If so, we want you to join us as the Retirement Living Manager for Mutual schemes, leading the delivery of a high-quality housing management service that meets the needs and aspirations of our Mutuals customers. You'll oversee the proactive management of over 17 schemes while adopting a landlord-first ethos to address wider housing management issues. This role is covering a patch including South Birmingham, Hereford and Gloucester.
Responsibilities include, but aren't limited to:
- Operational oversight of the Mutuals portfolio and all services delivered.
- Leading a team of Scheme Managers to deliver excellent housing management services that are responsive to the needs of our customers.
- Supporting strong engagement with Mutuals committees, ensuring that resident voice influences the services that we deliver and how we deliver them, with a focus on driving positive resident satisfaction in a leasehold environment.
- Managing budgets, service charges, and financial performance of the Mutuals portfolio.
What're we looking for?
To be successful in this role, you'll have:
- Exceptional leadership skills, evidenced by experience of developing, motivating and managing geographically dispersed teams.
- Knowledge or experience of Housing and Housing Management practices, ideally within a Social Housing setting.
- Experience and knowledge of general building safety and compliance.
- It is desirable that the successful candidate has achieved or is willing to work towards a Level 4 Housing qualification.
Our colleagues deliver services from the location that they are best delivered on any given day. This means that you should expect to work from a Midland Heart site as a minimum of 3 days a week (on average).
Who are Midland Heart?
We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
Interested?
Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role. Applications close at midnight on Monday 16th June 2025. Assessments are currently scheduled to take place on Monday 23rd June 2025, however this is subject to change.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need to be successful in this role.
Retirement Living Manager - Mutual Schemes employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Manager - Mutual Schemes
✨Tip Number 1
Familiarise yourself with the specific needs and aspirations of older people in housing. Understanding their unique challenges will help you demonstrate your commitment to improving their lives during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams, especially in geographically dispersed settings. Be ready to discuss how you motivated your team to achieve high-quality service delivery.
✨Tip Number 3
Research Midland Heart's values and mission. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits within their organisational culture.
✨Tip Number 4
Prepare to discuss your knowledge of housing management practices, particularly in social housing. Brush up on relevant regulations and compliance issues to show that you're well-versed in the field.
We think you need these skills to ace Retirement Living Manager - Mutual Schemes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in housing management. Use specific examples that demonstrate your ability to manage teams and improve services for older people.
Craft a Compelling Cover Letter: In your cover letter, express your passion for improving the lives of older people. Mention your knowledge of housing practices and how you can contribute to Midland Heart's mission. Be sure to address the specific responsibilities mentioned in the job description.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved managing teams or projects related to housing. Highlight any experience with budgets, service charges, and compliance, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Midland Heart
✨Showcase Your Leadership Skills
As a Retirement Living Manager, you'll need to demonstrate exceptional leadership abilities. Prepare examples of how you've successfully developed and motivated teams in the past, especially in a housing management context.
✨Understand Housing Management Practices
Familiarise yourself with housing management practices, particularly within a social housing setting. Be ready to discuss your knowledge and any relevant experiences that highlight your understanding of the sector.
✨Engage with Resident Voices
Since the role involves strong engagement with Mutuals committees, think about how you can ensure resident voices influence service delivery. Prepare to share ideas on fostering positive resident satisfaction in a leasehold environment.
✨Budget Management Experience
Highlight your experience in managing budgets and financial performance. Be prepared to discuss specific instances where you've successfully overseen financial aspects of a portfolio, as this is crucial for the role.
