At a Glance
- Tasks: Coordinate rent and service charge setting for 70,000 tenants while responding to queries.
- Company: Join Midland Heart, a supportive team dedicated to making a difference in housing.
- Benefits: Enjoy a collaborative environment with opportunities for learning and career development.
- Other info: Office-based with flexible work-from-home options; cover letter required.
- Why this job: Make a real impact in social housing while gaining valuable experience.
- Qualifications: Knowledge of rent legislation and strong Excel skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Midland Heart’s Housing Services team is hiring a Rent Setting & Service Charge Officer for an approximate 9‑month term. You’ll join a small team during a busy period of reviewing and setting our annual rents and service charges for 70,000 tenants (shared owners, leaseholders and freeholders). Your role is key to coordinating rent and service charge setting and keeping tenants informed of upcoming changes.
Responsibilities
- Respond to a high volume of rent/service charge queries in writing and/or over the phone via a central inbox.
- Coordinate timely responses to tenant queries and complaints by liaising with various internal teams.
- Use PowerBI reports and Excel to calculate accurate service charges.
- Coordinate mail merges to tenants.
- Provide guidance and support to managers and colleagues on rent and service charges.
In return, we offer a supportive and collaborative environment with the opportunity to learn and deliver meaningful work, along with autonomy to make decisions.
Desired Qualifications
- Working knowledge of legislation affecting rents and service charges in the social housing sector.
- Significant experience using Excel for data review and accurate calculations, including XLOOKUP, SUMIF, etc.
- Experience in letter writing and coordinating responses to customer queries in writing and over the phone.
- Broad experience using a range of IT packages, including Microsoft Office and internal systems.
Work arrangement: office-based minimum 3 days per week with 2 days working from home.
Who are Midland Heart? We are one team dedicated to delivering for our tenants. We welcome people from every walk of life and support career development. Midland Heart is a proud member of the Sunday Times Best Places to Work list. We are proud to be a Disability Confident Employer. Please let us know if you need any adjustments to succeed in this role.
Important: A cover letter is required with your application. Interested? Click “Candidate Information” below for a full role profile. Apply by registering on the candidate portal and submitting a CV and cover letter outlining your knowledge of rents and service charges in the social housing sector.
Rent Setting and Service Charge Officer in Birmingham employer: Midland Heart
Midland Heart is an excellent employer, offering a supportive and collaborative work environment where employees can thrive while making a meaningful impact on the lives of 70,000 tenants. With a strong commitment to career development and a culture that values diversity and inclusion, employees enjoy the autonomy to make decisions and the opportunity to engage in rewarding work. The combination of office-based and flexible working arrangements further enhances the appeal of this role, making it an attractive choice for those seeking a fulfilling career in the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Rent Setting and Service Charge Officer in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Midland Heart. Understand their values and how they support their tenants. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to rent setting and service charges. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your skills! Be ready to discuss your experience with Excel and PowerBI during the interview. Bring examples of how you've used these tools in previous roles to solve problems or improve processes. This will demonstrate your technical abilities and readiness for the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role and the company!
We think you need these skills to ace Rent Setting and Service Charge Officer in Birmingham
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to highlight your knowledge of rents and service charges in the social housing sector. We want to see how your experience aligns with our needs, so be specific and enthusiastic!
Tailor Your CV:Don’t just send the same CV for every job. Tailor it to reflect the skills and experiences that are most relevant to the Rent Setting & Service Charge Officer role. We love seeing how you can bring value to our team!
Show Off Your Excel Skills:Since you'll be using Excel for calculations, make sure to mention your proficiency with functions like XLOOKUP and SUMIF. We’re looking for someone who can handle data with ease, so don’t hold back on showcasing your skills!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Make sure you brush up on the legislation affecting rents and service charges in the social housing sector. Being able to discuss relevant laws and how they apply to the role will show that you're serious about the position and understand the landscape.
✨Excel-lent Preparation
Since you'll be using Excel for calculations, practice your skills with functions like XLOOKUP and SUMIF. You might even want to prepare a few examples of how you've used these tools in the past to demonstrate your proficiency during the interview.
✨Communication is Key
Given the high volume of tenant queries, think about how you can showcase your communication skills. Prepare examples of how you've effectively handled customer queries in writing and over the phone, as this will be crucial for the role.
✨Tailor Your Cover Letter
Don't forget that a cover letter is required! Use it to highlight your knowledge of rents and service charges, and explain why you're a great fit for Midland Heart. Make it personal and specific to the job description to really stand out.
