At a Glance
- Tasks: Oversee property management and ensure top-notch service quality across our diverse estate.
- Company: Midland Heart, a leading social housing provider with a focus on community impact.
- Benefits: Flexible working with 3 days on-site and 2 days remote, plus competitive salary.
- Other info: Join a supportive team with opportunities for professional growth and development.
- Why this job: Shape the future of housing management while making a real difference for tenants.
- Qualifications: Experience in property management and a strong commercial mindset required.
The predicted salary is between 40000 - 50000 € per year.
Help shape the future of Third-Party Housing Management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third‑party managed portfolio, with a laser focus on managing agent performance, data compliance, and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client—setting expectations, challenging delivery, and holding partners to account.
Your Key Responsibilities
- Oversee the handover of new schemes to ensure all pertinent data is accurately captured within our housing management systems.
- Manage agents on a site‑by‑site basis through estate inspections and quality assurance checks, mitigating risk in line with Midland Heart service level agreements.
- Act as the responsible person for the third‑party property safety certification process, working closely with our Building Safety Team to ensure 100% compliance.
- Lead tenant engagement and ensure all grievances are appropriately raised and resolved. You will ensure tenants clearly understand the relationship between Midland Heart and their managing agent.
- Scrutinise and approve third‑party management charges and invoices.
- Follow escalation frameworks for legal disputes and monitor reactive and major repairs to ensure timely completion.
Our Ideal Candidate
We are seeking a property management professional who can balance strong commercial oversight with a tenant‑first mindset. Your application will demonstrate:
- ATPI (Associate of The Property Institute) Qualified or equivalent demonstrable experience in private property management.
- Proven experience in private residential and/or commercial leasehold management, including legislative and policy frameworks.
- Experience leading and developing geographically dispersed operational teams, with a focus on core performance management.
- A track record of managing budgets, scrutinising invoices, and delivering value for money.
- The confidence to challenge stakeholders, manage legal escalations, and maintain professional relationships.
Working with Us
As a Smart Working organisation, you will spend 3 days a week at a Midland Heart site and 2 days working remotely. To succeed, you must be willing and able to travel across our dispersed portfolio to meet with your team, contractors, and managing agents. Midland Heart is a Disability Confident Employer. Please contact us if you require any adjustments during the recruitment process.
Property Manager – Managing Agents employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work culture that prioritises both tenant satisfaction and professional growth. With a commitment to smart working, employees enjoy the flexibility of remote work alongside on-site collaboration, fostering a supportive environment for career development in property management. As a Disability Confident Employer, Midland Heart ensures inclusivity and provides opportunities for meaningful contributions within the social housing sector.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager – Managing Agents
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Midland Heart and understanding their values. Tailor your responses to show how your experience aligns with their mission of providing quality housing management. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the Midland Heart team.
We think you need these skills to ace Property Manager – Managing Agents
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your experience in property management, especially any work with third-party agents. We want to see how your skills align with our focus on managing agent performance and service quality.
Showcase Relevant Experience:In your cover letter, showcase your relevant experience in private residential or commercial leasehold management. We’re looking for someone who can demonstrate a strong understanding of legislative frameworks and has a track record of managing budgets effectively.
Be Clear and Concise:When writing your application, be clear and concise. Use straightforward language to explain your achievements and how they relate to the responsibilities outlined in the job description. We appreciate directness and clarity!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Midland Heart team!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, dive deep into Midland Heart's mission and values. Understand their approach to third-party housing management and be ready to discuss how your experience aligns with their goals. This shows you’re not just interested in any job, but specifically in what they do.
✨Showcase Your Commercial Mindset
Prepare examples from your past roles where you’ve successfully managed budgets or improved service quality. Be ready to discuss how you’ve challenged stakeholders and ensured compliance, as this role requires a strong commercial focus.
✨Engage with Tenant-Centric Examples
Since tenant engagement is key, think of instances where you’ve resolved grievances or improved tenant relationships. Highlight your ability to communicate effectively and ensure tenants understand their relationship with managing agents.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing agents or compliance issues. Practice articulating your thought process on how you would handle these scenarios, demonstrating your problem-solving skills and proactive approach.
