At a Glance
- Tasks: Help tenants manage their money and maximise their income with expert advice.
- Company: Join Midland Heart, a leading housing organisation dedicated to affordable living.
- Benefits: Flexible working options, career development, and a supportive team environment.
- Other info: Be part of a diverse team committed to helping others succeed.
- Why this job: Make a real difference in people's lives while building your career in finance.
- Qualifications: Money Advice qualification and experience in providing financial support.
The predicted salary is between 28800 - 48000 £ per year.
Job Overview
Are you a natural problem-solver, have great communication skills and pride yourself on providing a brilliant customer service? If yes, then look no further – our Housing Operations team are recruiting a Money Advisor to provide vital support to our customers, helping them maximise their income and manage their money with confidence.
Please note: This is a Fixed-Term contract currently up until April 2027.
We own 34,000 quality homes for social and affordable rent across the Midlands, and one of our keys to success is ensuring our tenants feel secure in their homes. Your role as a Money Advisor will be to provide specialist advice and support to our customers on benefits, debt, and income maximisation.
Responsibilities
- Providing advice to tenants to ensure they receive their full entitlement of benefits, including help with appeals where required.
- Supporting tenants in financial difficulty by offering debt management advice, negotiating with creditors, and assisting with legal remedies such as Debt Relief or Bankruptcy Orders.
- Helping tenants maximise their income by developing tailored income support plans.
- Advising and supporting colleagues on money advice matters to improve outcomes for tenants.
- Producing reports and statistics to help monitor and improve the performance of the service.
Although this is primarily an office-based role, there will be some flexibility for home working in line with our Smart Working approach.
Qualifications
- A recognised Money Advice qualification.
- Experience providing expert support and money advice to customers in a Housing related setting, including support with benefits, income management and debt advice.
- Administration experience including the use of basic IT systems such as Northgate and Microsoft Office.
If you do not necessarily meet all of the above criteria, we would still like to hear from you! Please upload a copy of a covering letter alongside your CV, highlighting your skills and experience which are relevant for the role.
About Midland Heart
We\'re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we\'re here to develop your potential.
Application
Scroll down below for a full Role Profile. Applying is easy – simply register on our candidate portal, upload your CV and cover letter to really showcase your customer service, prioritising and teamwork skills.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Money Advisor in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and collaboration thrive. With a commitment to career growth and a flexible working environment, including options for home working, we empower our Money Advisors to make a meaningful impact in the lives of our tenants while enjoying a rewarding and fulfilling career. Join us in our mission to provide affordable housing solutions across the Midlands and be part of a diverse team dedicated to making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in money advice. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by practising common questions related to money advice. Think about real-life scenarios where you’ve helped someone manage their finances – these stories will make you stand out!
✨Tip Number 3
Show your passion for helping others! During interviews, highlight your commitment to outstanding customer service and how you’ve made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team at Midland Heart.
We think you need these skills to ace Money Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in money advice and customer service. We want to see how your skills match the role of a Money Advisor, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Money Advisor, excellent communication is key. Use your application to demonstrate how you've effectively communicated with customers in the past. Share examples that show your ability to explain complex information clearly and supportively.
Highlight Relevant Qualifications:Don’t forget to mention your recognised Money Advice qualification! We’re looking for candidates who have the right credentials, so make sure this stands out in your application. If you have any additional training or certifications, include those too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Midland Heart!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Make sure you brush up on your knowledge of benefits, debt management, and income maximisation. Familiarise yourself with common issues tenants face and how to address them. This will show that you're not just qualified but genuinely interested in helping others.
✨Practice Your Communication Skills
As a Money Advisor, you'll need to communicate complex information clearly and empathetically. Try role-playing with a friend or family member to practice explaining financial concepts in simple terms. This will help you feel more confident during the interview.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully helped someone navigate financial difficulties. Highlight your approach to problem-solving and how you tailored your advice to meet individual needs. This will demonstrate your capability in real-world scenarios.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to tenant support. Think about how you would handle various scenarios, such as a tenant struggling with debt or needing help with benefits. This will showcase your critical thinking and ability to apply your knowledge effectively.
