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- Tasks: Provide telephony-based advice and support to tenants on housing issues.
- Company: Community-focused housing organisation dedicated to tenant support in Birmingham.
- Benefits: Full-time role with flexible shifts and a supportive team environment.
- Other info: Join a passionate team committed to community welfare and tenant rights.
- Why this job: Make a real difference in people's lives by helping them navigate housing challenges.
- Qualifications: Experience in Housing Management, especially with Antisocial Behaviour, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A community-focused housing organization in Birmingham seeks a Housing Advice Officer to provide telephony-based advisory services to tenants. The role involves resolving complex housing-related queries and collaborating with colleagues.
Candidates should have experience in Housing Management, particularly in Antisocial Behaviour, and should be able to handle high volumes of customer calls in a calm manner.
The position offers a full-time schedule with variable shifts throughout the day.
Housing Advice Officer — Frontline Tenant Support employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Officer — Frontline Tenant Support
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially how they support tenants. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role involves handling high volumes of calls, try role-playing with a friend or family member. Focus on staying calm and clear while resolving queries, just like you would in the job.
✨Tip Number 3
Network with current employees! Reach out on LinkedIn or attend local events to connect with people already working in housing management. They can provide insider tips and might even refer you for the position.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and it shows your commitment to joining our team. Plus, you’ll get updates on your application status right away!
We think you need these skills to ace Housing Advice Officer — Frontline Tenant Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Housing Management and any specific work you've done with Antisocial Behaviour. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping tenants and how your previous experiences have prepared you for this role. We love seeing genuine enthusiasm for community-focused work.
Showcase Your Communication Skills: Since this role involves handling high volumes of customer calls, make sure to highlight your communication skills in your application. We want to know how you manage complex queries and keep calm under pressure—give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy—just follow the prompts and submit your materials!
How to prepare for a job interview at Midland Heart
✨Know Your Housing Stuff
Make sure you brush up on your knowledge of housing management, especially around antisocial behaviour. Familiarise yourself with common issues tenants face and think about how you would handle them. This will show that you're not just interested in the role but also understand the challenges involved.
✨Practice Your Call Handling Skills
Since the role involves handling high volumes of customer calls, practice your phone etiquette. You could role-play with a friend or family member to simulate real call scenarios. Focus on staying calm and collected while providing clear and concise advice.
✨Show Your Community Spirit
This organisation is community-focused, so be ready to discuss how you can contribute to that mission. Think of examples from your past experiences where you've made a positive impact in your community or helped individuals in need. This will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare some thoughtful questions to ask them. Inquire about their approach to tenant support or how they handle complex cases. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.