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For Companies At a Glance
- Tasks: Provide expert housing advice and resolve tenant queries over the phone.
- Company: Join Midland Heart, a leading housing organisation dedicated to making a difference.
- Benefits: Enjoy healthcare perks, pension contributions, and exclusive shopping discounts.
- Why this job: Make a real impact in people's lives while developing your career in a supportive environment.
- Qualifications: Experience in housing management and customer service is essential.
- Other info: Great opportunities for career growth and personal development await you.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Housing Advice Officer – Fixed-Term (Contact Centre based) at Midland Heart. This is an office-based, full-time role in the Contact Centre at Bath Row, working approximately 6 months on a fixed-term basis.
Responsibilities
- Provide an effective and efficient telephony-based advisory service to tenants with complex Housing, Estates and Antisocial Behaviour related queries.
- Identify the central issue of a problem and act to resolve it, collaborating with colleagues across the organisation as needed.
- Handle emotive and challenging telephone contacts with resilience and the ability to bounce back.
Qualifications & Experience
- Previous experience of dealing with a variety of Housing Management and Tenancy matters within Housing, particularly Antisocial Behaviour and Safeguarding.
- Previous experience of working with customers from diverse and wide-ranging socio-economic backgrounds.
- Experience of handling a high volume of customer calls in a calm, confident and efficient manner.
- Achieved or willing to work towards a Level 3 Housing qualification.
Please note: a Cover Letter is required to be uploaded to be considered for this role.
What’s on offer?
- Healthcare benefits such as Medicash.
- Up to 8% matched pension contributions.
- Access to the Brilliant Benefits portal with discounts on shopping.
About Midland Heart
We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Interested?
For a full Role Profile, please scroll down below. Applying is easy – simply click ‘apply’, submit an up-to-date copy of your CV clearly showing how you meet the criteria set out in the advert.
Disability Confident Employer: We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Role Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Other
- Industries: Non-profit Organizations
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Housing Advice Officer - Fixed-Term (Contact Centre based) employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advice Officer - Fixed-Term (Contact Centre based)
✨Tip Number 1
Get to know the company! Research Midland Heart and understand their values and mission. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on staying calm and confident while addressing challenging scenarios, just like you would with tenants.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Midland Heart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to ensure your application gets seen. Plus, make sure your CV highlights your experience with housing management and customer service to stand out.
We think you need these skills to ace Housing Advice Officer - Fixed-Term (Contact Centre based)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Advice Officer role. Highlight your experience with housing management and any relevant qualifications, especially if you've dealt with antisocial behaviour or safeguarding.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping tenants and how your background makes you a great fit for the role. Don’t forget to mention your resilience in handling challenging situations.
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your experience in handling high volumes of calls. Share specific examples that demonstrate your calm and confident approach when dealing with diverse customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy! Just click ‘apply’, upload your CV and cover letter, and you’re good to go. We can’t wait to see your application!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Make sure you brush up on housing management and tenancy matters, especially around antisocial behaviour and safeguarding. Familiarise yourself with common queries tenants might have, so you can demonstrate your knowledge during the interview.
✨Show Your Resilience
Since you'll be handling challenging calls, think of examples where you've dealt with difficult situations in the past. Highlight how you remained calm and resolved issues effectively, as this will show your potential employer that you can handle the pressures of the role.
✨Connect with Diversity
Be prepared to discuss your experience working with customers from various socio-economic backgrounds. Share specific examples that showcase your ability to empathise and communicate effectively with diverse groups, which is crucial for this position.
✨Craft a Compelling Cover Letter
Don't underestimate the power of a well-written cover letter! Use it to explain why you're passionate about the role and how your skills align with Midland Heart's mission. This is your chance to make a strong first impression before the interview even starts.
