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- Tasks: Support vulnerable individuals facing homelessness and help them achieve independence.
- Company: Midland Heart is a leading housing organisation dedicated to providing affordable homes.
- Benefits: Enjoy 25 days annual leave, up to 8% pension contributions, and exclusive shopping discounts.
- Why this job: Make a real difference in your community while working in a supportive and rewarding environment.
- Qualifications: Customer-focused with strong communication skills; experience in housing management is a plus.
- Other info: This is a full-time, entry-level role with a rotating shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
We have a great opportunity for Homelessness Support Workers to join our Independent Living function. This is a great opportunity for a people-focused person who is passionate about making a difference within their local community.
Please note, this is a Fixed-Term Contract initially up until the end of June 2026.
This role is located at our Independent Living Scheme, Oasis House. This is at the heart of the City Centre and has excellent transport links as well as access to shops, cafés and restaurants!
As a Support Worker you will be a crucial part of the front-line team in our services. You will be allocated a caseload of vulnerable people facing homelessness (age 18 and over) who you will provide support and advice to, helping them on the path to living independently. These schemes are home to medium to high needs individuals who may have previously faced challenging circumstances or have experienced trauma.
Shift patterns for this role will rotate on a 6 week rolling rota. Shifts are between 08:00am - 08:00pm, 3 days on 3 days off, with some weekend work included and Bank Holidays.
Your day-to-day responsibilities will include:
- Provide advice and support to vulnerable individuals facing homelessness.
- Provide support to customers around accessing health services and employment.
- Produce support plans and conduct regular meetings with an allocated caseload of customers to ensure they stay on track.
- Engage with homeless services and liaise with the Intensive-Housing Management team when necessary.
Please note - you will also be required to use our in-house IT system to update tenant databases as well as issue and respond to correspondence - this is a fundamental part of the role so the successful candidate will need to be confident with Basic IT.
Our ideal candidate? You will be a customer-focused person who is passionate about making a positive difference for vulnerable people. Ideally, you will also have some experience of Housing Management. You will be compassionate with strong communication skills, allowing you to work effectively in a team environment. Former experience dealing with issues around homelessness is also preferable.
What’s on offer? We have a whole host of benefits which can be taken advantage of by our employees - these include 25 days annual leave, up to 8% matched pension contributions and access to our Brilliant Benefits portal which will bring you discounts on your shopping!
Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.
Interested? Click on "Candidate Information" below for a full Role Profile. To apply submit a CV and a Cover Letter explaining why you’ve got the right skills for this role.
We reserve the right to close recruitment activity prior to the advertised closing date. We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Homelessness Support Worker employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelessness Support Worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing homelessness. Understanding their needs and the support systems available will help you connect better during interviews and demonstrate your passion for making a difference.
✨Tip Number 2
Network with professionals in the homelessness sector. Attend local events or join online forums to meet people who work in similar roles. This can provide valuable insights and potentially lead to referrals when applying for the position.
✨Tip Number 3
Showcase your communication skills by engaging in community service or volunteering with organisations that support vulnerable populations. This hands-on experience will not only enhance your CV but also give you real-life examples to discuss in interviews.
✨Tip Number 4
Research Midland Heart's values and recent initiatives. Being knowledgeable about the organisation will allow you to tailor your conversations and show genuine interest, which can set you apart from other candidates.
We think you need these skills to ace Homelessness Support Worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in support work, particularly with vulnerable individuals or those facing homelessness. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the challenges faced by homeless individuals. Mention any relevant experience and how it aligns with the role at Midland Heart.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that showcase your ability to engage effectively with clients and colleagues. This could include experiences where you resolved conflicts or provided support.
Highlight IT Proficiency: As the role requires using an in-house IT system, mention any relevant IT skills or experience you have. If you've worked with databases or similar software before, be sure to include that in your application.
How to prepare for a job interview at Midland Heart
✨Show Your Passion for Helping Others
As a Homelessness Support Worker, it's crucial to demonstrate your genuine passion for making a difference in people's lives. Share personal experiences or motivations that drive you to support vulnerable individuals, and highlight any relevant volunteer work or community involvement.
✨Familiarise Yourself with Local Services
Before the interview, research local homelessness services and resources available in the area. Being knowledgeable about these services will show your commitment to the role and your ability to connect clients with the right support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of examples from your past experiences where you've successfully supported someone in need, and be ready to discuss how you would handle various situations related to homelessness.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. During the interview, practice active listening and articulate your thoughts clearly. Highlight your ability to engage with diverse individuals and work collaboratively within a team, as these skills are essential for a Support Worker.
