At a Glance
- Tasks: Deliver essential housing services and support vulnerable customers in a dynamic environment.
- Company: Join Midland Heart, a leading housing organisation dedicated to making a difference.
- Benefits: Enjoy hybrid working, competitive pay, and opportunities for personal growth.
- Other info: Be part of a supportive team recognised as one of the best places to work.
- Why this job: Make a real impact on people's lives while developing your career.
- Qualifications: Experience in tenancy management and strong conflict resolution skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who thrives in fast-paced environments, and is looking to make a real difference to people's lives? If so, we are looking for a customer-focused individual to join us as a Tenancy Services Officer. Life as a Tenancy Services Officer is challenging – the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you're supported by a close-knit team.
Your day-to-day responsibilities will include, but are not limited to:
- Deliver excellent housing management services, reducing the risk of tenancy failure through proactive interventions, safeguarding, and tailored support.
- Manage a varied caseload of tenancy breaches, anti-social behaviour, safeguarding, and fraud, ensuring fair and sustainable outcomes.
- Work collaboratively across teams and with external partners (e.g. police, statutory agencies, contractors) to safeguard customers, protect assets, and tackle key tenancy related issues.
- Provide a responsive and coordinated response to tenant queries, ensuring that the tenant remains at the centre of all your decision.
Please note: This role manages a patch covering the full Leicestershire area. We operate a true hybrid working model in which we deliver our service from the best location for the service to be delivered. You can therefore expect a healthy balance of remote and onsite working. Our team of Tenancy Services Officers cover a wide geographical patch, suitable candidates must be able to demonstrate their ability to travel across the Midland Heart portfolio.
Our ideal candidate will demonstrate:
- Proven expertise in managing tenancy-related matters, including the effective resolution of anti-social behaviour (ASB) and the proactive handling of safeguarding concerns.
- Skilled in navigating challenging customer interactions, utilising strong conflict resolution and de-escalation techniques to achieve balanced outcomes.
- Demonstrated ability to manage a complex, high-volume caseload, with a focus on staying organised and meeting key performance indicators.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Scroll down below for a full Role Profile. To apply, you'll need to upload a copy of your CV highlighting the skills, experience and behaviours you can bring to the role!
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Tenancy Services Officer in Hinckley employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic and supportive work environment for Tenancy Services Officers. With a strong focus on employee development and a commitment to making a positive impact in the community, we provide a hybrid working model that promotes work-life balance while ensuring our team is equipped to handle diverse challenges. Recognised as one of the Sunday Times Best Places to Work, we pride ourselves on fostering a culture where every individual can thrive and contribute meaningfully to the lives of our tenants across Leicestershire.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Hinckley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midland Heart. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy services and customer interactions. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your problem-solving skills! In your interview, be ready to discuss specific examples where you've successfully managed challenging situations or resolved conflicts. Highlighting your ability to navigate tough conversations will demonstrate that you're the right fit for this intensive role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to leave a positive impression and reiterate your enthusiasm for the Tenancy Services Officer position.
We think you need these skills to ace Tenancy Services Officer in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Services Officer role. Highlight your experience in managing tenancy-related matters and any relevant skills that match the job description. We want to see how you can make a real difference!
Showcase Your Customer Focus:In your application, emphasise your customer-focused approach. Share examples of how you've successfully navigated challenging interactions and resolved conflicts. This will show us you're ready for the fast-paced environment we thrive in.
Be Organised:Since the role involves managing a varied caseload, demonstrate your organisational skills in your application. Mention any tools or methods you use to stay on top of your workload and meet key performance indicators. We love a candidate who can juggle multiple tasks!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at Midland Heart!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Services Officer. Familiarise yourself with housing management services, tenancy breaches, and safeguarding. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your People Skills
Since this role involves working with vulnerable customers, be prepared to discuss your conflict resolution and de-escalation techniques. Share specific examples from your past where you've successfully navigated challenging interactions, highlighting your customer-focused approach.
✨Demonstrate Organisational Skills
Managing a varied caseload is crucial in this position. Be ready to talk about how you stay organised and prioritise tasks. You might want to mention any tools or methods you use to keep track of your workload and meet performance indicators.
✨Emphasise Team Collaboration
This role requires working collaboratively across teams and with external partners. Prepare to discuss your experience in teamwork and how you’ve effectively collaborated with others to achieve common goals, especially in a fast-paced environment.
