At a Glance
- Tasks: Deliver essential housing management services and support vulnerable customers.
- Company: Join Midland Heart, a leading housing organisation dedicated to making a difference.
- Benefits: Enjoy hybrid working, career development, and a supportive team environment.
- Other info: Recognised as one of the Best Places to Work by the Sunday Times.
- Why this job: Make a real impact in people's lives while tackling diverse challenges.
- Qualifications: Experience in tenancy management and strong conflict resolution skills required.
The predicted salary is between 30000 - 40000 £ per year.
Are you someone who thrives in fast-paced environments, and is looking to make a real difference to people's lives? If so, we are looking for a customer-focused individual to join us as a Tenancy Services Officer. Life as a Tenancy Services Officer is challenging – the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you're supported by a close-knit team.
Your day-to-day responsibilities will include, but are not limited to:
- Deliver excellent housing management services, reducing the risk of tenancy failure through proactive interventions, safeguarding, and tailored support.
- Manage a varied caseload of tenancy breaches, anti-social behaviour, safeguarding, and fraud, ensuring fair and sustainable outcomes.
- Work collaboratively across teams and with external partners (e.g. police, statutory agencies, contractors) to safeguard customers, protect assets, and tackle key tenancy related issues.
- Provide a responsive and coordinated response to tenant queries, ensuring that the tenant remains at the centre of all your decision.
Please note: This role manages a patch covering the full Leicestershire area. We operate a true hybrid working model in which we deliver our service from the best location for the service to be delivered. You can therefore expect a healthy balance of remote and onsite working. Our team of Tenancy Services Officers cover a wide geographical patch, suitable candidates must be able to demonstrate their ability to travel across the Midland Heart portfolio.
Our ideal candidate will demonstrate:
- Proven expertise in managing tenancy-related matters, including the effective resolution of anti-social behaviour (ASB) and the proactive handling of safeguarding concerns.
- Skilled in navigating challenging customer interactions, utilising strong conflict resolution and de-escalation techniques to achieve balanced outcomes.
- Demonstrated ability to manage a complex, high-volume caseload, with a focus on staying organised and meeting key performance indicators.
Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Interested? Scroll down below for a full Role Profile. To apply, you'll need to upload a copy of your CV highlighting the skills, experience and behaviours you can bring to the role!
We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Tenancy & Safeguarding Services Officer in Hinckley employer: Midland Heart
Midland Heart is an exceptional employer that prioritises the well-being and development of its employees while making a significant impact in the community. With a supportive work culture, a true hybrid working model, and a commitment to employee growth, you will find a rewarding environment where your contributions truly matter. Join us in Leicestershire, where every day brings new challenges and opportunities to make a real difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy & Safeguarding Services Officer in Hinckley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Midland Heart. Check out their website and social media to understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy management and safeguarding. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your soft skills! As a Tenancy Services Officer, you'll be dealing with challenging situations. Highlight your conflict resolution and communication skills during the interview. Share specific examples of how you've successfully navigated tough interactions in the past.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy & Safeguarding Services Officer in Hinckley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy & Safeguarding Services Officer role. Highlight your experience in managing tenancy-related matters and any relevant skills that show you can handle challenging customer interactions.
Showcase Your Skills:Use specific examples to demonstrate your conflict resolution and de-escalation techniques. We want to see how you've successfully navigated tough situations in the past, so don’t hold back!
Be Organised:Since this role involves managing a complex caseload, it’s important to show us how you stay organised. Mention any tools or methods you use to keep track of your work and meet performance indicators.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Tenancy Services Officer. Familiarise yourself with housing management services, safeguarding practices, and how to handle anti-social behaviour. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves working with vulnerable customers, be prepared to discuss your experience in managing challenging interactions. Think of specific examples where you've used conflict resolution or de-escalation techniques effectively. This will demonstrate your ability to handle tough situations with empathy and professionalism.
✨Organise Your Thoughts
With a varied caseload, staying organised is crucial. During the interview, share how you prioritise tasks and manage your time effectively. You might want to mention any tools or methods you use to keep track of your workload, as this shows you can handle the demands of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new starters, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
