Estates Officer

We have an exciting opportunity for an Estates Officer to join us on a 12-month Fixed-Term Contract to help deliver a high-quality estate management service to our tenants, ensuring their property is one they’re proud to call home. Your role will be to deliver a high-quality estate management service that reduces the risk of harm to residents, damage to our assets and tenancy failure, through professional and timely interventions. Your day-to-day responsibilities will include: Oversee the management of all communal and non-communal spaces with a focus on safety and performance, managing our contracts Proactively manage abandonments, pest and vermin treatments and estate improvements Oversee Health and Safety functions including managing emergency response plans and fire risk actions Form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination Collaborate with customers in order to shape, develop and continually improve our services You will be required to travel for this role regularly; therefore our ideal candidate will either hold a full UK driving licence or evidence of the ability to travel throughout the area of operation. To deliver this role successfully, expect to be out on patch 4 days per week with 1 day per week working from Bath Row, West Midlands Hub or from home dependent on business needs. Our Ideal Candidate? Proven experience within a housing management or estates role; managing complex patches, including oversight of grounds maintenance, cleaning services, and resolving environmental issues such as fly-tipping and pest control. Experience of collaborating with external agencies, including the Police and Local Authorities, to address and resolve community-level issues. Practical knowledge and experience of building safety regimes, including conducting fire safety checks, site walkarounds, and maintaining rigorous safety checklists. Ability to manage a dynamic and demanding patch, with the flexibility to reprioritise tasks in a fast-paced environment. We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. #J-18808-Ljbffr