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- Tasks: Lead and shape specialist housing services to enhance tenant outcomes across the Midlands.
- Company: Midland Heart is a leading housing association dedicated to providing safe, affordable homes.
- Benefits: Enjoy a competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Join a pivotal role in transforming housing services and making a real impact on tenants' lives.
- Qualifications: Extensive knowledge of social housing, strong leadership skills, and a focus on resident satisfaction required.
- Other info: This is a unique opportunity to influence the future of housing provision in a supportive environment.
The predicted salary is between 48000 - 84000 £ per year.
Midland Heart is a housing association that delivers homes and services across the Midlands. They own and manage over 35,000 homes and are dedicated to providing high-quality, safe and affordable homes, combined with excellent services to over 70,000 tenants. This is a unique opportunity to join the organisation at a pivotal time, following their recent achievement of a C1 rating from the Regulator of Social Housing. The successful candidate will play a central role in shaping the future of specialist housing provision across the Midlands, helping tenants to live independently in high-quality homes which are tailored to their needs.
As Director of Specialist Housing, you will be responsible for the strategic leadership and delivery of a broad range of housing services – including leasehold and mutual housing management, specialist accommodation, and key partnerships with third-party managing agents. Reporting to the Executive Director of Tenancy Services and sitting as a key member of the Directors’ Group, you will drive forward transformation, performance improvement, and regulatory compliance across the service portfolio, always keeping tenant outcomes at the forefront.
Key responsibilities include:
- Lead and shape core services including leasehold, mutuals, and third-party managed housing in alignment with Midland Heart’s Corporate Plan.
- Modernise and continuously improve specialist housing functions, improving TSMs and delivering inclusive, tenant-centred services.
- Act as the strategic lead for stakeholder relationships, ensuring effective contract oversight and service accountability.
- Enhance performance across property compliance, lease enforcement, asset standards, and commercial premises.
- Provide values-led leadership to a multidisciplinary team, encouraging high performance, collaboration, and innovation.
- Manage service budgets and deliver services that offer value for money, sustainability, and measurable benefits for tenants.
Midland Heart is looking to appoint a senior leader who has the following attributes:
- Extensive knowledge of social housing practice, landlord responsibilities, and regulatory requirements.
- Proven ability to deliver strategic outcomes within a complex, customer-driven housing environment.
- Strong commercial acumen, with experience overseeing performance, procurement, and contract management.
- A robust approach to risk and compliance, and the ability to drive forward continuous improvement.
- An unwavering focus on resident satisfaction, particularly for vulnerable and older adults.
- Strong stakeholder engagement skills across local authorities, third-party providers, and statutory bodies.
- Articulate, clear communicator able to translate complex issues into understandable forms for a range of audiences.
Director of Specialist Housing employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Specialist Housing
✨Tip Number 1
Familiarise yourself with Midland Heart's mission and values. Understanding their commitment to providing high-quality, safe, and affordable homes will help you align your vision with theirs during discussions.
✨Tip Number 2
Network with professionals in the social housing sector. Attend relevant events or webinars where you can meet people who work at Midland Heart or similar organisations, as personal connections can often lead to job opportunities.
✨Tip Number 3
Stay updated on current trends and challenges in the social housing sector. Being knowledgeable about recent developments will allow you to engage in meaningful conversations and demonstrate your expertise during interviews.
✨Tip Number 4
Prepare to discuss your experience with stakeholder engagement and contract management. Be ready to share specific examples of how you've successfully navigated complex relationships and improved service delivery in previous roles.
We think you need these skills to ace Director of Specialist Housing
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Director of Specialist Housing position. Tailor your application to highlight how your experience aligns with Midland Heart's goals and values.
Craft a Compelling CV: Your CV should clearly showcase your extensive knowledge of social housing practice and your proven ability to deliver strategic outcomes. Use specific examples from your past roles that demonstrate your commercial acumen and stakeholder engagement skills.
Write a Strong Cover Letter: In your cover letter, express your passion for improving tenant outcomes and your commitment to delivering high-quality services. Highlight your leadership style and how it aligns with Midland Heart’s mission to provide safe and affordable homes.
Proofread and Edit: Before submitting your application, take the time to proofread and edit your documents. Ensure there are no spelling or grammatical errors, and that your application is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Midland Heart
✨Understand the Organisation's Mission
Before your interview, make sure you thoroughly understand Midland Heart's mission and values. Familiarise yourself with their recent achievements, such as the C1 rating from the Regulator of Social Housing, and be prepared to discuss how your vision aligns with their goals.
✨Showcase Your Leadership Experience
As a candidate for the Director of Specialist Housing, it's crucial to highlight your leadership experience. Prepare examples of how you've successfully led teams, driven performance improvements, and managed complex projects in the housing sector.
✨Demonstrate Stakeholder Engagement Skills
Given the importance of stakeholder relationships in this role, be ready to discuss your experience in engaging with local authorities, third-party providers, and statutory bodies. Share specific examples of how you've built and maintained these relationships effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenges in social housing. Think about potential issues you might face in the role and how you would approach them, particularly regarding tenant satisfaction and compliance.
