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- Tasks: Support tenant engagement and improve services through real-world projects.
- Company: Midland Heart, a housing association dedicated to safe, affordable homes.
- Benefits: Gain hands-on experience while earning the National Minimum Wage.
- Why this job: Make a real impact on communities and learn from experienced professionals.
- Qualifications: Studying or recently completed a degree in relevant fields.
- Other info: Dynamic internship with opportunities for personal and professional growth.
The predicted salary is between 500 - 1500 £ per month.
Shape the future of housing – support real projects that deliver change for colleagues and tenants.
Location: Birmingham, B15
Salary: National Minimum Wage
Hours: 35 hours per week
Contract: Fixed Term internship, 12 Months
Starting: 7th September 2026
About Midland Heart: We're a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. And we’re offering students the chance to intern in our Customer Experience Team — where you’ll gain hands-on experience supporting tenant engagement, complaints analysis, and service improvement in a fast-paced dynamic organisation.
Your Role: You’ll apply your academic knowledge to real-world challenges – working alongside experienced Customer Experience professionals whilst gaining insight into tenant scrutiny, complaints trends, and service design. You’ll develop a first-hand appreciation of how our Customer Insight team uses feedback to explore themes and outcomes that improve services — directly benefiting colleagues and tenants.
Your day to day will see you:
- Supporting communication with tenants through various channels to promote engagement and scrutiny opportunities.
- Assisting in the organisation of tenant meetings, ensuring accurate records are kept and actions are tracked to completion.
- Helping coordinate "deep dive" activities by collating data and analysing findings related to customer satisfaction and complaint trends.
- Contributing to the preparation of case studies and presentation materials that explore service improvement opportunities.
- Researching best practices in the housing sector and beyond to help improve how we handle complaints and engage with our communities.
What we’re looking for:
- Currently studying (or recently completed) a degree in Social Policy, Business Management, Psychology, or another related discipline.
- Strong organisational skills and an interest in how customer feedback can drive business change.
- Excellent interpersonal skills with the ability to communicate clearly with a diverse range of stakeholders and tenants.
- An analytical mind with the ability to research information and summarise findings effectively.
- Enthusiasm, openness to feedback, and a genuine desire to learn.
Applications close on Sunday 15th February 2026. Assessment Centre – Shortlisted candidates will be invited to take part in our group assessment event, taking place between 25th – 27th March 2026. Final Interview – Interview with the hiring manager to showcase your career ambitions. Start your journey- Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date.
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and complete a short online application form.
No agencies please.
Customer Experience & Insight – Internship (12 Months) employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Insight – Internship (12 Months)
✨Tip Number 1
Get to know the company! Research Midland Heart and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former interns and employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the assessment centre! Brush up on your teamwork and communication skills, as you'll likely be working in groups. Practise discussing customer experience scenarios to showcase your analytical mind.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Customer Experience & Insight – Internship (12 Months)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our Customer Experience Team, so don’t hold back on showcasing your relevant coursework or projects!
Show Your Passion: Let your enthusiasm shine through! We’re looking for candidates who are genuinely excited about improving tenant engagement and service delivery. Share any personal experiences or insights that fuel your interest in customer experience and housing.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate well-structured responses that get straight to the point, making it easy for us to see your potential.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and for you to access all the information you need about the role. Just click that apply button and get started!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, dive deep into Midland Heart's mission and values. Understand how they support tenants and communities. This knowledge will help you connect your academic background to their real-world challenges.
✨Showcase Your Skills
Prepare examples from your studies or previous experiences that highlight your organisational skills and analytical mindset. Be ready to discuss how you've used feedback to drive change, as this is key for the Customer Experience & Insight role.
✨Engage with Enthusiasm
During the interview, express your genuine interest in customer experience and service improvement. Share your enthusiasm for learning and how you can contribute to tenant engagement and complaints analysis.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the team. This shows you're not only interested in the position but also eager to understand how you can make a positive impact on the organisation and its tenants.