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- Tasks: Lead a team to manage property upgrades and ensure tenant satisfaction.
- Company: Midland Heart is a thriving housing association focused on quality services and sustainability.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact on energy efficiency and community well-being while building valuable relationships.
- Qualifications: Relevant qualifications or significant experience in construction and contract management required.
- Other info: We welcome diverse candidates and are committed to supporting your career journey.
The predicted salary is between 48000 - 84000 £ per year.
Contract Manager (Retrofit & Planned Maintenance)
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Contract Manager (Retrofit & Planned Maintenance)
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Join to apply for the Contract Manager (Retrofit & Planned Maintenance) role at Midland Heart
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We\’re a housing association…that\’s the obvious way to label us and of course you\’re not wrong. But you might also think of us as a commercially successful, £232million turnover property business with 29% operating surplus, a portfolio of over 35,000 homes worth c.£4billion, with a real focus on and dedication to providing quality services to the people living in them. If you see us as the latter, read on…
Our Contract Manager is a role with real purpose. With roles within both our Planned Maintenance Team and Retrofit Team, you could play a central part in delivering energy efficiency upgrades, or improving the quality of homes through planned major component replacement programmes (kitchens, bathrooms, windows, roofs) – all while ensuring that our tenants are informed, engaged, and supported every step of the way.
Why This Role Could Be a Great Fit for You:
- Make a difference – Your work will directly contribute to reducing carbon emissions and fuel poverty.
- Own the process – From pre-contract planning to site inspections and reporting, you\’ll drive retrofit delivery from the ground up.
- Work with people – Build trusted relationships with tenants, contractors, and colleagues to ensure smooth, customer-focused projects.
- Keep learning – Whether you\’re a qualified Retrofit professional or willing to work toward it, you\’ll be part of a team that values knowledge-sharing and innovation.
- Shape the future – Bring your technical and contract management skills to a programme that\’s vital to our long-term sustainability strategy.
What\’s the role? Responsibilities include, but aren\’t limited to:
- Leading and managing a high-performing team of Surveyors.
- Conducting property inspections and collecting detailed data to assess planned maintenance or retrofit needs.
- Leading delivery of our whole house modernisation project, carbon reduction / sustainability initiatives, and major component replacements.
- Monitoring contractor performance, managing budgets, and producing reports that keep our retrofit strategy on track.
- Engaging and communicating with tenants to explain upcoming works, manage expectations, and ensure smooth delivery.
- Ensuring compliance with Health & Safety, CDM, and retrofit legislation.
- Working closely with internal teams and external partners to deliver a programme that meets energy efficiency and tenant satisfaction goals.
Our ideal candidate? Your CV and cover letter will highlight:
- A relevant HNC or equivalent qualification, or significant equivalent work experience.
- Significant technical experience in construction or maintenance related contract management.
- Experience managing budgets and completing the associated financial administration.
- You will be an excellent people manager, with a proven ability to lead and motivate your team to achieve challenging targets and objectives, using your excellent communication skills and ability to build strong professional relationships.
Who are Midland Heart? We\’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we\’re here to develop your potential.
Interested? Please see link to a full Role Profile attached. Applying is easy – simply register on our candidate portal and submit your CV and Cover Letter. Please be advised that suitable candidates will be invited to participate in an assessment shortly after applying. We reserve the right to cease recruitment activity prior to the stated close date, should an appointable candidate be identified.
We\’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Recruitment Agencies: Midland Heart only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our Resourcing team. We do not pay agency fees when speculative and unsolicited CVs are submitted to any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Midland Heart will be deemed evidence of full and unlimited acceptance of this approach.
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Contract Manager (Retrofit & Planned Maintenance) employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager (Retrofit & Planned Maintenance)
✨Tip Number 1
Familiarise yourself with the latest trends in energy efficiency and sustainability. Being knowledgeable about current practices will not only help you in interviews but also demonstrate your commitment to the role's objectives.
✨Tip Number 2
Network with professionals in the housing and construction sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Contract Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams and projects in the past. Highlighting your leadership skills and ability to drive results will be crucial during the interview process.
✨Tip Number 4
Research Midland Heart thoroughly. Understanding their mission, values, and recent projects will allow you to tailor your conversation and show genuine interest in contributing to their goals.
We think you need these skills to ace Contract Manager (Retrofit & Planned Maintenance)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in contract management, particularly in construction or maintenance. Emphasise your technical skills and any qualifications that align with the job description.
Craft a Compelling Cover Letter: Your cover letter should clearly express your motivation for applying to Midland Heart. Discuss how your values align with their mission and how you can contribute to their goals, especially in energy efficiency and tenant satisfaction.
Highlight Leadership Experience: Since the role involves managing a team, be sure to include examples of your leadership experience. Describe situations where you successfully motivated a team or managed projects, focusing on outcomes and achievements.
Showcase Communication Skills: Effective communication is key in this role. Provide examples in your application of how you've engaged with stakeholders, managed expectations, or resolved conflicts, particularly in a project management context.
How to prepare for a job interview at Midland Heart
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Contract Manager in Retrofit & Planned Maintenance. Be prepared to discuss how your experience aligns with their needs, especially in areas like managing budgets and leading teams.
✨Showcase Your Technical Knowledge
Highlight your technical experience in construction or maintenance-related contract management during the interview. Be ready to provide examples of past projects where you successfully managed contractor performance and ensured compliance with relevant legislation.
✨Demonstrate People Management Skills
As this role requires excellent people management, prepare to discuss your leadership style and how you've motivated teams in the past. Share specific instances where you built strong professional relationships with colleagues and contractors to achieve project goals.
✨Engage with Their Mission
Midland Heart is focused on providing quality services to tenants while reducing carbon emissions. Show your enthusiasm for their mission by discussing how your values align with theirs and how you can contribute to their sustainability strategy.
