At a Glance
- Tasks: Analyse utility bills, manage payments, and improve efficiency in utilities management.
- Company: Midland Heart, dedicated to providing safe and quality homes.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Fast-paced role with opportunities for growth and impact.
- Why this job: Make a real difference in resource management while developing your analytical skills.
- Qualifications: Experience in financial transactions and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
At Midland Heart, managing our resources efficiently is a vital part of how we learn, improve, and deliver on our promise to provide safe, quality homes and services that our tenants can trust. We're looking for an experienced Utilities Coordinator who thrives in a fast-paced, commercial environment. This role is not only about processing invoices, but also about treating each account with an analytical eye—really understanding our consumption data, asking the difficult questions, challenging suppliers and collaborating with colleagues in the business to help take ownership of our utilities management process.
Responsibilities
- Analyse incoming utility bills and debt claims to determine Midland Heart's liability, approving valid payments and challenging incorrect invoices with Utility and Energy suppliers.
- Use data and management information to produce accurate reports, focusing on ways to cut utility consumption and costs.
- Process void periods during tenancy changes and coordinate timely meter readings to ensure accurate billing.
- Respond to customer and stakeholder queries about utility charges, while raising purchase orders, tracking payments, and reconciling accounts monthly.
- Maintain a database to track activity, monitor invoice reductions, and suggest system improvements to eliminate waste and improve efficiency.
Our Ideal Candidate
- Knowledge of payment systems and Microsoft Excel, as well as experience managing financial transactions.
- Proven case management experience with sharp attention to detail and a track record of resolving complex issues within a regulated industry (e.g. Utilities, Energy, Finance, Housing).
- Excellent communication skills, with experience of gathering, analysing and verifying information from various internal and external parties to form effective resolutions.
- Strong customer service background, with a focus on professional problem-solving and managing customer and stakeholder expectations.
Utilities Co-ordinator (Housing) in Birmingham employer: Midland Heart
At Midland Heart, we pride ourselves on being an exceptional employer that values efficiency and collaboration in our mission to provide safe, quality homes. Our dynamic work culture fosters professional growth through continuous learning opportunities, while our commitment to sustainability and cost management empowers employees to make a meaningful impact in the community. Join us in Birmingham, where you will be part of a dedicated team that not only challenges the status quo but also supports each other in achieving shared goals.
StudySmarter Expert Advice🤫
We think this is how you could land Utilities Co-ordinator (Housing) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the utilities and housing sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills. Be ready to discuss how you've tackled complex issues in the past, especially around utility management. We want to see that you can think critically and challenge the status quo!
✨Tip Number 3
Showcase your Excel skills! If you’ve got experience with data analysis, make sure to highlight it during interviews. We love candidates who can turn numbers into actionable insights—it's all about cutting costs and improving efficiency!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who are ready to make a difference in utilities management.
We think you need these skills to ace Utilities Co-ordinator (Housing) in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Utilities Coordinator role. Highlight your experience with financial transactions and any relevant case management skills. We want to see how you can bring your unique expertise to our team!
Show Off Your Analytical Skills:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical abilities. Include examples of how you've tackled complex issues in the past, especially in regulated industries like utilities or finance.
Be Clear and Concise:When writing your cover letter, keep it straightforward. We appreciate clarity! Make sure to address how your background aligns with our mission at Midland Heart and how you can contribute to improving our utilities management process.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Midland Heart
✨Know Your Numbers
Before the interview, brush up on your knowledge of utility consumption data and financial transactions. Be prepared to discuss how you've analysed bills or managed budgets in previous roles. This will show that you understand the core responsibilities of the Utilities Coordinator position.
✨Showcase Your Problem-Solving Skills
Think of specific examples where you've resolved complex issues, especially in a regulated industry. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to challenge suppliers effectively.
✨Familiarise Yourself with Tools
Make sure you're comfortable with Microsoft Excel and any other relevant software. If you have experience with databases or reporting tools, mention it! Being tech-savvy can set you apart from other candidates and shows you're ready to hit the ground running.
✨Prepare for Customer Queries
Since the role involves responding to customer and stakeholder queries, think about how you've handled similar situations in the past. Prepare to discuss your approach to customer service and how you manage expectations, as this is crucial for maintaining trust with tenants.
