Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support tenancy services and tackle real-world housing challenges.
- Company: Join Midland Heart, a leading housing association making a difference.
- Benefits: Gain hands-on experience while earning the National Minimum Wage.
- Why this job: Make a positive impact on communities and learn from industry professionals.
- Qualifications: Studying or recently completed a degree in relevant fields.
- Other info: Dynamic internship with opportunities for personal and professional growth.
The predicted salary is between 500 - 1500 £ per month.
Shape the future of housing and support real projects that deliver change for colleagues and tenants.
About Midland Heart: We are a housing association, here to provide safe, affordable homes and to build stronger communities across the Midlands. We are offering students the chance to intern in our Tenancy Services Team where you will gain hands-on experience of how housing management works in practice, from supporting tenants to tackling anti-social behaviour, safeguarding and tenancy sustainment.
Your Role: You will apply your academic knowledge to real-world challenges, working alongside experienced Tenancy Services and Housing Management professionals, whilst gaining insight into how a career in the housing sector makes a direct difference to people's lives and communities. You will gain exposure to areas such as anti-social behaviour casework, safeguarding, tenancy sustainment and housing law.
Your day to day will see you:
- Supporting tenancy services officers with case management and administrative tasks.
- Helping process tenancy change requests (e.g. mutual exchanges, assignments, successions).
- Assisting in monitoring and reviewing ASB or noise nuisance cases, including liaising with tenants.
- Accompanying officers on tenancy visits and inspections.
- Providing general support to the team with reports, records, and rota management.
- Taking part in project work, mentoring, and development activities as part of your internship.
What we are looking for:
- Currently studying (or recently completed) a degree in Housing, Criminology, Social Policy, Law, Sociology, or a related discipline.
- Strong communication and organisational skills.
- A genuine interest in housing and delivering positive outcomes for tenants.
- Ability to handle sensitive issues with empathy and professionalism.
- Enthusiasm, openness to feedback, and a genuine desire to learn.
Applications close on Sunday 15th February 2026. Shortlisted candidates will be invited to take part in our group assessment event, taking place between 25th - 27th March 2026. Final Interview: Interview with the hiring manager to showcase your career ambitions. Start your journey - Start with Midland Heart in September 2026.
Please note that should we reach a desired number of applications, we reserve the right to close the advert ahead of the stated closing date. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, where you can see a link to the full Role Profile and complete a short online application form. No agencies please.
Tenancy Services Advisor Internship (12 Months) in Birmingham employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Services Advisor Internship (12 Months) in Birmingham
✨Tip Number 1
Get to know the company! Research Midland Heart and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in housing.
✨Tip Number 2
Network like a pro! Connect with current or former interns and employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 3
Prepare for the assessment centre! Brush up on your teamwork and communication skills, as you'll likely be working in groups. Practise discussing real-world scenarios related to tenancy services to showcase your knowledge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can keep you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Services Advisor Internship (12 Months) in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of a Tenancy Services Advisor. We want to see your genuine interest in housing and how you can contribute to positive outcomes for tenants.
Showcase Your Communication Skills: Since strong communication is key in this role, use your application to demonstrate your ability to convey information clearly and effectively. Whether it's through your cover letter or CV, let us see your knack for engaging with others.
Be Professional and Empathetic: This role involves handling sensitive issues, so it’s important to convey your professionalism and empathy in your written application. Share examples that showcase your ability to deal with challenging situations with care and understanding.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Just click the apply button, fill out the short online form, and you’re on your way to starting your journey with Midland Heart!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Make sure you brush up on housing management basics, especially topics like tenancy sustainment and anti-social behaviour. Familiarise yourself with Midland Heart's mission and values, as this will show your genuine interest in making a difference in the community.
✨Showcase Your Skills
Prepare to discuss your communication and organisational skills. Think of specific examples from your studies or previous experiences where you've successfully handled sensitive issues or worked in a team. This will help demonstrate your fit for the role.
✨Ask Thoughtful Questions
During the interview, don’t hesitate to ask questions about the Tenancy Services Team and their projects. This shows your enthusiasm and willingness to learn. You might ask about the challenges they face or how they measure success in their initiatives.
✨Be Yourself
Let your personality shine through! Midland Heart is looking for someone who is enthusiastic and open to feedback. Be honest about your career ambitions and how this internship aligns with your goals. Authenticity can make a lasting impression.
