Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee property management, ensuring quality service and tenant satisfaction across a diverse portfolio.
- Company: Midland Heart, a leading social housing provider with a commitment to community.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Join a top-rated workplace and help provide affordable homes for all.
- Why this job: Make a real difference in housing management while leading a dynamic team.
- Qualifications: Experience in property management and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Birmingham, B15 - Hybrid + Travel
Salary: £57,433 per annum
Hours: 35 hours per week
Contract: Permanent
Shape the future of third-party housing management at Midland Heart.
Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate.
This role will suit a commercially minded property professional who enjoys operating as the intelligent client — setting expectations, challenging delivery and holding partners to account.
Why this role is different:
- Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000–2,500 residential and commercial properties dispersed over the East and West Midlands.
- Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement.
- Lead and develop a newly formed specialist team.
- Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures.
Our ideal candidate? We are seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate:
- ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management.
- Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework.
- Experience of leading, managing and developing a geographically dispersed operational team.
- Commercial acumen, with experience managing budgets and delivering value for money.
- A track record of improving services and customer satisfaction.
- The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships.
As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs.
Who are Midland Heart? We are one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
Closing Date: Thursday 15 January 2026
Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office.
Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role.
We are proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
No agencies please.
Senior Property Manager in Birmingham employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Property Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Midland Heart and their approach to tenant satisfaction. Show us you understand our values and how you can contribute to improving service delivery and managing agent performance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Property Manager. Highlight your commercial acumen and any successes in improving services and customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the easiest way to get your application in front of us. Make sure your CV and cover letter showcase your qualifications and enthusiasm for the role.
We think you need these skills to ace Senior Property Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Property Manager role. Highlight your experience in property management, especially any work with third-party agents and tenant satisfaction. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved services or managed teams in the past. We love a good story that showcases your skills!
Showcase Your Commercial Acumen: Since this role requires strong commercial oversight, be sure to include any relevant experience managing budgets or driving value for money. We’re looking for someone who can balance business needs with a tenant-first approach.
Apply Through Our Website: Don’t forget to apply through our candidate portal! It’s super easy – just click the apply button and follow the prompts. We can’t wait to see your application and learn more about what you can bring to our team!
How to prepare for a job interview at Midland Heart
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with Midland Heart's portfolio. Understand the types of properties they manage and their geographical spread. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Senior Property Manager, you'll be leading a team. Be prepared to discuss your experience in managing and developing teams, especially in a geographically dispersed setting. Share specific examples of how you've successfully led teams and improved performance.
✨Emphasise Tenant Satisfaction
Since tenant satisfaction is at the heart of this role, come ready to discuss how you've previously improved service delivery and customer satisfaction. Highlight any strategies you've implemented that have positively impacted tenants' experiences.
✨Prepare for Scenario Questions
Expect questions that assess your ability to challenge and influence third-party agents. Think of scenarios where you've had to hold partners accountable or drive improvements. Prepare clear, concise examples that showcase your commercial acumen and decision-making skills.