Midland Heart is seeking an experienced Customer Resolution Manager to lead our Resolution Officers and Support Assistants, ensuring fair, timely and Code-compliant outcomes for tenants. You will liaise with the Housing Ombudsman Service from evidence requests to determinations and share learning across the organisation.
The role requires hands-on Housing Ombudsman case management experience, strong leadership, and a deep knowledge of the Complaint Handling Code and housing legislation.
#J-18808-Ljbffr
Senior Customer Resolution Manager – Housing Ombudsman Expert in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will find ample opportunities for growth and professional advancement. Located in Birmingham, our office fosters a supportive atmosphere, ensuring that every team member feels valued and empowered to succeed.
