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- Tasks: Oversee property management, ensuring compliance and quality across our diverse portfolio.
- Company: Midland Heart, a leading social housing provider with a focus on community impact.
- Benefits: Flexible working with 3 days on-site and 2 days remote, plus career development opportunities.
- Other info: Join a supportive team committed to diversity and inclusion.
- Why this job: Shape the future of housing management while making a real difference for tenants.
- Qualifications: Experience in property management and strong commercial oversight skills required.
The predicted salary is between 40000 - 50000 £ per year.
Help shape the future of Third-Party Housing Management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We are creating a new specialist role to strengthen oversight of our third‑party managed portfolio, with a laser focus on managing agent performance, data compliance, and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client—setting expectations, challenging delivery, and holding partners to account.
Your Key Responsibilities
- Oversee the handover of new schemes to ensure all pertinent data is accurately captured within our housing management systems.
- Manage agents on a site‑by‑site basis through estate inspections and quality assurance checks, mitigating risk in line with Midland Heart service level agreements.
- Act as the responsible person for the third‑party property safety certification process, working closely with our Building Safety Team to ensure 100% compliance.
- Lead tenant engagement and ensure all grievances are appropriately raised and resolved. You will ensure tenants clearly understand the relationship between Midland Heart and their managing agent.
- Scrutinise and approve third‑party management charges and invoices.
- Follow escalation frameworks for legal disputes and monitor reactive and major repairs to ensure timely completion.
Our Ideal Candidate
We are seeking a property management professional who can balance strong commercial oversight with a tenant‑first mindset. Your application will demonstrate:
- ATPI (Associate of The Property Institute) Qualified or equivalent demonstrable experience in private property management.
- Proven experience in private residential and/or commercial leasehold management, including legislative and policy frameworks.
- Experience leading and developing geographically dispersed operational teams, with a focus on core performance management.
- A track record of managing budgets, scrutinising invoices, and delivering value for money.
- The confidence to challenge stakeholders, manage legal escalations, and maintain professional relationships.
Working with Us
As a Smart Working organisation, you will spend 3 days a week at a Midland Heart site and 2 days working remotely. To succeed, you must be willing and able to travel across our dispersed portfolio to meet with your team, contractors, and managing agents. Midland Heart is a Disability Confident Employer. Please contact us if you require any adjustments during the recruitment process.
Property Manager – Managing Agents in Birmingham employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager – Managing Agents in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Midland Heart and understanding their values and mission. Tailor your responses to show how your experience aligns with their focus on tenant engagement and managing agent performance.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in property management makes you the ideal candidate. Highlight your ability to challenge stakeholders and manage legal escalations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Midland Heart team and contributing to their mission.
We think you need these skills to ace Property Manager – Managing Agents in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in property management, especially focusing on your ability to oversee third-party agents and manage compliance. We want to see how your skills align with our needs!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve improved service quality or managed budgets effectively. We love seeing quantifiable results that demonstrate your impact in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of property management, especially in relation to third-party oversight. Familiarise yourself with Midland Heart's values and how they align with your experience. This will help you demonstrate that you're not just a good fit for the role, but also for the company culture.
✨Showcase Your Experience
Be ready to discuss specific examples from your past roles that highlight your ability to manage agents, oversee compliance, and handle tenant grievances. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your impact in previous positions.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the role and the company. For instance, ask about the challenges Midland Heart faces in managing its third-party portfolio or how they measure agent performance. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Demonstrate Your Commercial Mindset
Since the role requires a commercially minded approach, be prepared to discuss how you've managed budgets and scrutinised invoices in the past. Highlight any strategies you've implemented to ensure value for money, as this will resonate well with the interviewers looking for someone who can balance oversight with tenant satisfaction.