Midland Heart is expanding its Customer Contact Centre in Birmingham to provide a 24/7 service for tenants. The role offers rotation between 5:30pm and 8:30am, including weekends and bank holidays, with full training before taking calls.
We seek resilient individuals with strong customer service experience, who can handle emotive situations, listen actively, and log issues accurately for speedy escalation. On-site parking, generous annual leave, and a supportive team are highlighted benefits.
Night-Shift Customer Service Officer (24/7) in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will find ample opportunities for growth and professional advancement. Located in Birmingham, our office fosters a supportive atmosphere, ensuring that every team member feels valued and empowered to succeed.
