Midland Heart is expanding its Customer Contact Centre with a permanent, 35-hour role for an inspiring Team Leader to steer an evening and night team in Birmingham City Centre. You will manage Customer Services Officers handling calls and digital queries outside normal hours, empowering staff to deliver timely resolutions to tenants.
The role is based on-site at the Birmingham Bath Row office with parking. The successful candidate will lead performance, scheduling, and coaching, aiming for
Night & Evening Customer Services Team Leader (24/7) in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will find ample opportunities for growth and professional advancement. Located in Birmingham, our office fosters a supportive atmosphere, ensuring that every team member feels valued and empowered to succeed.
