Midland Heart in Birmingham is seeking a Customer Services Team Leader to manage an evening/night team delivering 24/7tenant support. You’ll coach officers, handle escalations, and ensure high-quality first-contact resolutions from a Birmingham Bath Row hub.
The role is permanent, 35 hours per week on a rota including weekends and bank holidays, with onsite parking. You will empower staff, monitor performance, and drive continuous service improvements for tenants.
Night & Evening Customer Services Team Lead in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will find ample opportunities for growth and professional advancement. Located in Birmingham, our office fosters a supportive atmosphere, ensuring that every team member feels valued and empowered to succeed.
