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- Tasks: Manage leasehold and estate services while engaging with residents for top-notch service.
- Company: Leading housing organisation in Birmingham with a commitment to community.
- Benefits: Healthcare, pension scheme, and a supportive work environment.
- Why this job: Make a difference in residents' lives while developing your customer service skills.
- Qualifications: Strong customer service experience and excellent communication skills.
- Other info: 12-month fixed-term contract with opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing organization in Birmingham seeks a Home Ownership Officer for a 12-month fixed-term contract. You will manage leasehold and estate services, engaging effectively with residents and ensuring high-quality service delivery.
The role involves managing approximately 600 properties and requires a proactive individual with strong customer service experience and excellent communication skills.
This role offers numerous benefits including healthcare and a pension scheme.
Home Ownership Officer — Leasehold & Estate Management (12m) in Birmingham employer: Midland Heart
Contact Detail:
Midland Heart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Ownership Officer — Leasehold & Estate Management (12m) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work in leasehold and estate management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the organisation. Understand their values and recent projects. This will help us tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your customer service scenarios. Since this role requires strong communication skills, think of examples from your past experiences where you’ve gone above and beyond for residents or clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Home Ownership Officer — Leasehold & Estate Management (12m) in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leasehold and estate management. We want to see how your skills align with the role, so don’t be shy about showcasing your customer service expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our mission of delivering high-quality services to residents.
Showcase Your Communication Skills: Since this role involves engaging with residents, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect this ability.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of leasehold and estate management. Brush up on relevant legislation and best practices in housing services. This will show your potential employer that you're not just interested in the role, but that you’re also knowledgeable about the field.
✨Showcase Your Customer Service Skills
Since this role heavily involves engaging with residents, prepare examples of how you've successfully handled customer service situations in the past. Think about times when you resolved conflicts or improved resident satisfaction. This will demonstrate your proactive approach and ability to communicate effectively.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to leasehold management and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience clearly and confidently. Practising common interview questions related to property management and customer service will help you feel more at ease during the actual interview.
