At a Glance
- Tasks: Lead and inspire teams to enhance housing services for tenants and communities.
- Company: A forward-thinking organisation dedicated to improving tenant experiences.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a dynamic team committed to continuous improvement and community safety.
- Why this job: Make a real impact on communities and shape the future of housing services.
- Qualifications: Senior-level experience in housing management and a passion for tenant-centric solutions.
The predicted salary is between 50000 - 65000 € per year.
Are you an inspiring housing leader who wants to make a lasting difference for tenants and communities? Due to internal promotion, we are looking for a new Head of Housing Management to lead high-quality tenancy, neighbourhood and community safety services in a role with real scope to influence and improve how we work. This is a fantastic opportunity to join a high‑performing service with a strong track record and a clear ambition to achieve even more for tenants.
We are looking for someone who sees strong performance as a foundation for continuous improvement, welcomes constructive challenge and is motivated by the opportunity to shape future services. In this leadership role, you will provide visible direction across housing management, estates, retirement living, neighbourhood services and tenancy services. You will lead talented teams, strengthen partnerships and ensure services are responsive, safe and tenant‑centric. You will also play a key role in driving service improvement, embedding effective ways of working and helping us build a modern, future‑ready service.
Qualifications
- A credible, values‑led housing professional with senior‑level experience in tenancy, neighbourhood or community safety services.
- A collaborative leader who can inspire teams, build strong partnerships and keep tenants at the centre of decision‑making.
- Comfortable leading through change and confident in embedding service improvements.
- A strategic thinker with the drive to improve performance, strengthen service quality and deliver meaningful outcomes for tenants.
We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
Head of Housing Management in Birmingham employer: Midland Heart
Join us as the Head of Housing Management and be part of a dynamic team dedicated to making a positive impact on tenants and communities. We offer a supportive work culture that values collaboration, continuous improvement, and employee growth, ensuring you have the resources and opportunities to thrive in your leadership role. Located in a vibrant community, our organisation is committed to providing high-quality services while fostering an inclusive environment where every voice matters.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Housing Management in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams through change and improved service delivery. Highlighting your strategic thinking will demonstrate that you’re the right fit for a role that requires strong performance and continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission to improve tenant services.
We think you need these skills to ace Head of Housing Management in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management. We want to see how your skills align with our mission to improve tenant services and community safety.
Showcase Your Leadership Style:As a potential Head of Housing Management, it's crucial to demonstrate your leadership approach. Share examples of how you've inspired teams and built partnerships in your previous roles. We love seeing collaborative leaders!
Highlight Your Strategic Thinking:We’re looking for someone who can think strategically about service improvements. Use your application to discuss past experiences where you’ve driven performance and delivered meaningful outcomes for tenants.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to shape future services.
How to prepare for a job interview at Midland Heart
✨Know Your Stuff
Make sure you’re well-versed in the latest trends and challenges in housing management. Brush up on topics like tenancy services, community safety, and neighbourhood engagement. This will not only show your expertise but also demonstrate your commitment to improving tenant experiences.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you inspire teams. Think of examples where you've successfully led through change or improved service quality. This is your chance to highlight your collaborative nature and how you keep tenants at the heart of decision-making.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a crisis in a community or implementing new policies. Use the STAR method (Situation, Task, Action, Result) to structure your answers and clearly illustrate your problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your interest in the role and the organisation. Inquire about their vision for future services or how they measure success in tenant satisfaction. This shows you’re not just interested in the job, but also in contributing to their mission.
