At a Glance
- Tasks: Manage sundry debt and negotiate repayment plans while supporting council tax administration.
- Company: Join Midland Heart, a leading housing organisation committed to inclusivity and growth.
- Benefits: Supportive workplace, career development opportunities, and recognition as a top employer.
- Other info: Be part of a team that values diversity and offers a rewarding career path.
- Why this job: Make a real impact in the community while developing your skills in a dynamic environment.
- Qualifications: Experience in debt recovery and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for an experienced
Former Tenant and Sundry Debt Officer who thrives in a fast-paced environment.
This role is focused on managing all aspects of sundry debt (including court costs and rechargeable repairs), handling account credits and refunds, and providing key council tax administration support, alongside recovering former tenancy debt.
The ideal candidate will be tenacious with a keen eye for detail, balancing empathy and compassion to agree on realistic, sustainable repayment plans while maintaining a proactive approach to maximise overall income recovery.
You'll play a vital role in streamlining our debt management processes, maintaining compliance, and supporting our wider Income function.
- Your Day-to-Day Responsibilities
- Maximise income across all sundry debt accounts—including garage accounts, rechargeable repairs, and court costs subject to a court order—by negotiating affordable repayment plans.
- Investigate accounts with large credit balances to ensure compliance with money laundering regulations, process credit refunds, and prepare write-off requests in line with the Former Tenancy Procedure.
- Support the Council Tax Officer with the administration and verification of council tax invoices for timely payment, and liaise directly with Local Authorities to resolve queries and challenge invoices where necessary.
- Locate and contact former tenants using a variety of contact methods to negotiate affordable repayment of outstanding debt.
- Work collaboratively with external partners, agencies, and internal departments to resolve customer disputes, handle queries, and optimise income collection.
- Our Ideal Candidate
- Proven experience of effectively negotiating and collecting sundry debt (including recharges and court costs), as well as knowledge of former tenancy debt recovery procedures.
- Experience handling council tax administration within a Social Housing environment, with proven confidence liaising with and challenging Local Authorities and external agencies.
- Experience managing financial transactions, with knowledge of anti-money laundering regulations, account credits, and Data Protection Act protocols.
- Case management experience, accurate note-taking, and strong communication skills to manage customer and stakeholder expectations effectively.
Who are Midland Heart?
We're one team working together for our tenants.
A large, ambitious housing organisation providing people with an affordable place to call home.
We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact.
We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.
We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).
We are proud to be a Disability Confident Employer.
Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.
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Former Tenant and Sundry Debt Officer in Birmingham employer: Midland Heart
Midland Heart is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, comprehensive healthcare benefits, and the provision of tools and a van for your role, you will have everything you need to succeed while making a meaningful impact in the Birmingham community.
StudySmarter Expert Advice🤫
We think this is how you could land Former Tenant and Sundry Debt Officer in Birmingham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Midland Heart, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Midland Heart and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Former Tenant and Sundry Debt Officer in Birmingham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Midland Heart and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Midland Heart
✨Get to Know Public Sector Values
Before your interview with Midland Heart, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Midland Heart.
