Midland Heart is seeking a Customer Services Officer to join our City Centre contact centre in Birmingham. You will handle inbound calls, emails and social media for 70,000+ tenants, logging issues from the first contact and driving swift, right-first-time resolutions.
We value empathetic, resilient individuals who can stay calm under pressure and deliver excellent service. This office-based role offers structured shifts, comprehensive training and a strong focus on customer outcomes.
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Customer Services Officer – Housing & Tenant Care (Mon–Fri) in Birmingham employer: Midland Heart
Midland Heart is an exceptional employer, offering a dynamic work environment where your contributions directly impact the lives of tenants. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will find ample opportunities for growth and professional advancement. Located in Birmingham, our office fosters a supportive atmosphere, ensuring that every team member feels valued and empowered to succeed.
